Operations Manager - Client Care and Projects

South Africa
Sep 10, 2019
Oct 10, 2019
Organization Type
University and College
Full Time
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.

The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.


The Operations Manager in the Student Service Centre (SSC) is responsible for:
  • Enhancing the image of the University by ensuring the creation and maintenance of an excellent client service environment;
  • Effective and efficient operational management of the SSC through friendly and welcoming hostess function;
  • Innovative client services, floor management, promotion of streamlined and user friendly self-services, identification and resolving of problems and congestion, attending to complex client complaints, concerns and problems, and providing inputs that result in satisfactory client service;
  • Collecting and disseminating information, managing the registration project, co-ordinating and providing operational support to outside campuses' client services;
  • Ensuring that technology systems related to client care are up-to-date and always functioning.

  • A relevant Bachelor's degree;
  • Five years' experience in:
    • Client service and customer relationship management;
    • Operations and administrative management;
  • Three years' experience in:
    • A supervisory role;
    • Project management;
    • Financial management and budgeting;
    • The management and monitoring of IT systems (software and hardware);
  • A valid driver's licence (Minimum code B).

  • Communication skills;
  • Analytical and problem solving skills;
  • Conflict management skills;
  • Ability to build and maintain relationships;
  • Self-motivated with the ability to motivate others;
  • Computer literacy (MS Office and e-mails);
  • Time management skills.

  • Three years' experience at a tertiary institution which includes the following:
    • Knowledge of academic processes at a tertiary institution;
    • Working knowledge of study information, admission procedures and pre requisites at a tertiary institution;
    • Working knowledge of a registration process at a tertiary institution;
    • Student accounts experience;
    • Bursaries and loans experience;
    • Experience in access control, issuing of parking discs and student cards;
  • Knowledge of the following Acts:
    • Basic conditions of Employment Act;
    • Employment Equity Act;
    • Occupational Health and Safety Act;
    • Protection of Personal Information Act.

PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.

The annual remuneration package will be commensurate with the incumbent's level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

CLOSING DATE: 20 September 2019

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

ENQUIRIES: Mr Z Gqabi, Tel: (012) 420 2484 for application-related enquiries, and Mr T Sono, Tel: (012) 420 6259 for enquiries relating to the post content.

Should you not hear from the University of Pretoria by 23 December 2019, please accept that your application has been unsuccessful.

The University of Pretoria is committed to equality, employment equity and diversity.

In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference will be given, but is not limited to candidates from under-represented designated groups.

All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials.

The University of Pretoria reserves the right to not fill the advertised positions.


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