Digital Analytics and Insight Manager - Professional Services

United Kingdom
£33,797 to £40,322 p.a.
Oct 11, 2019
Nov 09, 2019
Organization Type
University and College
Full Time
Do you have a high degree of numeracy and strong analytical skills?

Are you experienced in drawing insight from data and passionate about supporting data-driven evaluation and process optimisation to improve the quality of online learning?

You will work in close partnership with the Head of Student Education to operationally manage the data analytics and evaluation function within the Digital Education Service. You will provide data-driven insight into learner behaviour and course performance across the Service's portfolio of online courses, including high-profile courses for professional and corporate stakeholders and external funders. You will contribute to the Service's efforts to provide an excellent learner experience and maximise learner retention via the data-driven optimisation of course design, delivery, and learner engagement. You will take responsibility for the measurement and evaluation of course performance through collection and analysis of data and reporting to internal and external stakeholders in multiple formats.

You will need strong management and leadership skills to be able to guide and support a team of staff to deliver course administration and support processes, management information analysis and reporting including learning analytics, and quality assurance for online courses on external platforms (including FutureLearn and Coursera). You will ensure data analysis and reporting processes are managed effectively, aligned with University student education policies and frameworks where appropriate, and delivered consistently and to agreed quality standards. You will support evaluation and continuous improvement within the Service. You will provide support across the Service to ensure compliance with the General Data Protection Regulation (GDPR).
You will ensure staff resources are managed across the Service, facilitating good communication, building positive working relationships with internal and external stakeholders, sharing good practice and encouraging knowledge exchange to embed continuous improvement in all of the Service's course management processes.

To explore the post further or for any queries you may have, please contact:

Megan Kime, Head of Student Education

Tel: +44 (0)113 343 7710, email:

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