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Director of Enrollment

Employer
Wiley
Location
Orlando, FL, US
Salary
Competitive Salary
Closing date
Oct 16, 2020

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Sector
STEM Publishing
Organization Type
Corporate

Job Details

The Company:
Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today's higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals.

What you'll do:
  • Assists in managing a team that supports student enrollment and guides potential students through their educational selection process.
  • Some outbound call volume to respond to prospective student requests for information and/or guidance.
  • Build a strong relationship with prospective and current students by having the ability to listen and find their needs.
  • Responsible for contributing to a team goal, managing student inquiries and applications, making phone calls, scheduling appointments and conducting informational interviews, documenting the admissions process for compliance, and following up with enrolled students.
  • Demonstrates a higher level of programmatic expertise and also directly manages a mid to large size team of program managers.
  • Oversee the majority of hiring responsibilities and drive training and development within the Admissions team.

What you need:
  • Bachelor's degree is required.
  • 4+ years of relevant experience and/or training, or equivalent combination of education and experience
  • Proven customer service experience in a professional environment; Strong interpersonal skills to interact with students, management, and peers
  • Excellent written communication and strong verbal communication skills; Professional appearance and telephone manner
  • Working knowledge of computers and networking systems in a professional environment; Must be proficient in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and PowerPoint
  • Self-motivated, flexible, and able to work in a team environment with minimal supervision
  • General knowledge of the higher education industry preferred, but not required. However, a strong belief in the value of education is a must.
  • Must have strong command of the English language, in both oral and written form
  • Ability to work a flexible schedule as partner school and student needs dictate including evenings and weekends

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It's in our differences that we empower the way the world learns. Wiley is a diverse, global organization and we areproud to be an Equal Opportunity Employer.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws.

Company

Wiley's mission has always focused on helping our customers succeed, wherever they are in their education and professional careers.

We are bridging the higher education gap by delivering content solutions in new and innovative ways to enrich the learning experience. We are a proven leader in strategic higher education consulting and partnering with educators and institutions globally to achieve success, and our print and digital solutions enable students and instructors worldwide. We encourage learning to be a continuous, lifelong experience – an integral, essential part of every stage of building a career.

We are closing the talent deficit by supporting employers, helping them find and retain top talent, assess their employees’ skill sets, and implement training in order to transform company cultures. For decades we’ve helped people learn; today we’re showing them new ways to achieve, get certified and advance their careers.

We are strengthening the research community by partnering with learned societies and supporting researchers to communicate discoveries that make a difference. We collaborate with authors, societies, libraries, and other members of the research community to generate, communicate, and enable access to the scientific and scholarly insights that are helping to solve some of the world’s biggest challenges.

Our commitment to partnership helps us advance innovation and connect researchers, learners, and professionals with the content, platforms, and tools they need to be successful.

To view some of our brands and imprints, click here.

Company info
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