Senior Education Support Administrator - College of Arts and Law

Position Details

College of Arts and Law, Education Service Delivery Team

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £23,406 to £25,143 with potential progression once in post to £29,107

Band 500

Full Time;

Fixed term for 12 months

Closing date 7 October, 2020

Job summary

You will join a professional services team which is passionate about providing excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students. You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

Main duties

• Act as primary contact for academic staff involved in the Schools' /Programmes' learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
• Deal with higher profile contacts on own initiative.
• Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.
• Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
• Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
• Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
• Responsible for the regular review and update of key documentation.
• Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
• Providing a professional secretarial service to relevant committees and meeting.
• Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Manage all data in accordance with University policy and Data Protection Regulations.

Other Duties

• The post-holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.
• If in a supervisory role, you will line manage all staff and take responsibility for co-ordinating and prioritising the work of others, normally as the head of a small team or sub-unit of a team. If not in a supervisory role you will still be expected to act as a role model and coach members of the team.

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence:

• Substantial professional experience in a variety of similar roles; and
• GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications) and
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

You will be:

• Comfortable in a role where you take significant responsibility and where you are expected to proactively propose new ways of working.
• Comfortable working on your own initiative to complete tasks and projects without close supervision.
• Able to become authoritative quickly on complex systems and be able to advise colleagues on these.
• Able to set the standard for other colleagues, acting as a role model and coaching staff as appropriate.
• You will be able to communicate and delegate effectively as required.
• Well organised with the ability to prioritise work (your own and the work of others) proactively, independently and as part of a team.

In addition to the above, you should be able to demonstrate and/or evidence the following:

• The ability to work to tight deadlines in a collaborative team environment.
• The ability to supervise and support the work of other team members.
• A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
• The ability to interact with individuals at all levels of internal and external organisations.
• Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.
• Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
• An understanding of the importance of equality and diversity in the workplace
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Informal enquires to SarahJane Snelson, email: s.snelson@bham.ac.uk

We value diversity at The University of Birmingham and welcome applications from all.

If you have any queries about the role and/or requirements please do get in touch so we can endeavour to answer these.

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