Client Services Lead

Employer
Wiley
Location
CA - Toronto; CA - Other
Salary
Competitive Salary
Posted
Sep 30, 2020
Closes
Oct 29, 2020
Ref
43462
Organization Type
Corporate
The Company : MThree, A Division of John Wiley & Sons

We work with clients for the long-term, taking the time upfront to understand their business and workforce requirements to ensure commercial outcomes are achieved. We source, train and hire diverse outstanding people with the skills that are most in-demand and embed them seamlessly into our clients' teams for up to 24 months, at which point they can be converted to full-time employees. Alternatively, we can reskill a client's employees. We operate a leading global community of trained technologists' and professionals across the experience spectrum, from interns & graduates through to career changers, veterans and seasoned experts.

General Purpose

MThree has developed a best in class hire, train, and deploy program that build's pipelines of custom trained, Next-Generation IT talent for Global, Blue Chip companies. We hire top STEM grads, put them through a client customized IT training program, and deploy them out to our clients on a contract to hire basis.
The role The Client Services team manages MThree's long-term relationships with its customers. Members of the team develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors in order to effectively manage and develop assigned client portfolio. Our Client Services Manager is an essential part of the Client Services team and is responsible for all the processes within the department. The role reports to Client Services Director/Associate Director and will also require facilitation with other front office teams across the business. Responsibilities
  • Develop a trusted, long-term advisor relationship with assigned client portfolio.
  • Act as the main point of contact for the assigned accounts, customer stakeholders and executive sponsors.
  • Identify opportunities to grow business with existing clients, cross selling all MThree's products and services.
  • Provide input into the evolution of the MThree service offerings, ensuring they meet the need of the client and the market.
  • Ensure the timely and successful delivery of our solutions tailored to customer talent needs.
  • Identify opportunities to host key events or seminars for our clients showcasing MThree's market leading industry practices.
  • Team up with internal departments to facilitate client need fulfillment.
  • Collaborate with Business Development team to identify and grow opportunities within territory/market.
  • Forecast and track all account metrics.
  • Deliver and exceed your targets.
  • Record all relevant activity on Salesforce and encourage best practice.
Essential and Preferred Skills and Experience ESSENTIAL
  • Driven to succeed and motivated by a target driven environment.
  • Willing to go above and beyond in order to hit personal quarterly targets.
  • Strong interpersonal and communication skills, both verbal and written.
  • Able to multi-task and juggle competing priorities.
  • Proven work experience as Account Manager, Key Account Manager, Sales Account Manager or client services/account management role.
  • Experience using CRM software (Salesforce preferably)
  • Understanding of roles within a technology environment
  • Working knowledge of the Quebec technology focused labor market
  • Knowledge of the Canadian & Quebec specific work eligibility requirements and visa programs
  • Fluency in both French & English
PREFERRED
  • Experience in the Investment Banking space.
  • Knowledge of financial markets, compliance and products.
  • Line management and mentoring experience.
Essential and Preferred Qualifications • Undergraduate degree in business or another related industry highly desirable but not essential.

MThree welcome employees from across the spectrum of formal and work-based qualifications and comparable work experience. An accreditation/certification in recruitment, talent management or sales is welcomed. As is any relevant formal training/qualifications.
MTHREE'S VALUES AND STRENGTHS
  • Accountability - Trusting, Responsible, Autonomous and Transparent
  • Integrity - Honesty, Knowledgeable, High Standards, Genuine
  • Growth - Share Ideas, Learn from Failure, Strategic, Creative
  • Ambition - Target Orientated, Optimistic, Focused & Structured, Empathetic/High Emotional Intelligence
  • Team - Collaborative, Respectful, Open-Minded, Kind

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It's in our differences that we empower the way the world learns.
Wiley is a diverse, global organization and we areproud to be an Equal Opportunity Employer.


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