Director, Strategy and Data Analytics Lead - Associate Relations

Capital One
Plano, Texas
Nov 20, 2020
Nov 25, 2020
Organization Type
McLean 1 (19050), United States of America, McLean, Virginia

Director, Strategy and Data Analytics Lead - Associate Relations

Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further!

Our HR team brings data, analytics, and insights to shape talent decisions and strategy at Capital One. The team is comprised of people with diverse skills and backgrounds including consultants and strategists, HR specialists, data analysts and engineers, product managers, data scientists, business analysts, economists, and IO-psychologists. Our team culture is start-up like (fast-moving, innovative) inside a Fortune 100 company.

Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and one of the best companies to work for.

Solutions and Data Leader - strategic and innovative problem solver, storyteller, tech and data partner with
  • Analytics product owner :
    • Guide the team to move beyond descriptive reporting helping stakeholders identify relevant insights and actions from data.
    • Define and refine AR's data journey, unlock data insights, effectively build cohesive and powerful stories to present to senior management.
    • Explore relationships and trends in response to stakeholder questions and business challenges.
  • Product/experience leader :
    • Lead a project management team supporting highly cross-functional strategic projects.
    • Create a plan to research and examine AR experiences and case processes to identify gaps in associate, client and manager interactions.
    • Research, identify and develop solutions to business and client challenges and opportunities.
    • Ensure all priorities ladder up to a system capable of providing comprehensive visibility on capacity, utilization, team development, etc.
    • Partner to identify and manage new technology solutions, continuing to build on AR's infrastructure and data journey (e.g. case management technology, data solutions, natural language processing)
    • Assist in building AR's brand across
  • Powerful leadership :
    • Develop strong partnerships with key stakeholders across HR and LOBs in order to expand the capabilities of the organization - specifically related to analytics, product experiences, and operational excellence.
    • Oversee strategy for how we execute integrated horizontal delivery (pods, priorities, etc.)

Traits we seek:
  • Exceptional integrated thinking skills, using logical, structured and data driven approaches
  • Superior problem solving competencies leveraging data to inform, influence and drive to decisions
  • Well managed delivering high quality work, prioritizing ruthlessly and leveraging people, tools and technology to drive results
  • Leads others with empathy and compassion while caring deeply for people
  • Values innovation and obsessed with ways to create real impact and drive change
  • Growth Mindset; enjoys and seeks out new challenges that stretch them
  • Recognizes the value of diverse perspectives; relies on debate and discussion to challenge their own views and the status quo
  • Great people leader who motivates and elevates others

Basic Qualifications :
  • Bachelor's Degree or military experience
  • At Least 7 years in some combination of consulting, product, strategy, analytics

Preferred Qualifications :
  • Master's Degree in Business Administration (MBA), Finance, Economics, Science, or Engineering
  • Professional Human Resources Certification or Senior Professional Human Resources certification or Coaching certification
  • 10+ years of client facing experience or 10 years of consulting experience or a combination
  • 8+ years of experience in people analytics or business analytics
  • 3+ years of experience in people management
  • 3+ years of experience in strategic consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Similar jobs

More searches like this

Similar jobs