Senior Network Operations Specialist - IT Services

Location
United Kingdom
Salary
£41,526.00 - £55,750.00
Posted
Dec 18, 2020
Closes
Jan 17, 2021
Ref
156173
Organization Type
University and College
Hours
Full Time
Position Details

IT Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £41,526 to £49,553, with potential progression once in post to £55,750

Grade 8

Full Time FTC up to 18 months

Closing date 6 January 2021

Job Summary

These are important posts within IT Services providing a focus of technical expertise and support for the operation and the strategic development of the Campus Network and the Network Services that are within the overall remit of the Network Team. The range of duties involves significantly different skill sets and therefore no one individual would possess sufficient skills to undertake all activities. The Network Operations Manager will determine how duties are allocated within the team. These duties broadly cover:
  • As lead or participant, investigating, developing, piloting and implementing developments in emerging network technologies and networked services in support of the strategic development of the campus network active infrastructure
  • Monitoring and operating the Campus Network , including the day-to-day operation of the various components comprising the active infrastructure following IT Services Change Control and Incident Management processes and procedures


Work Context

The Campus Network passive infrastructure (including flood-wired cabling systems, cross-campus fibre optic cabling systems, and Telecoms Rooms), together with the Campus Network active infrastructure (including firewalls, load balancers, Ethernet switches, routers, wireless access points, network management and monitoring systems) and the Network Services within the remit of the Network Team (including DNS, DHCP, Directory, Authentication, Network Registration, and Identity Management) are vital in the support of the University's objectives for teaching, research, and administration. Hardware, software or human failure in the operation of any of these infrastructures or services leading to disruption of other networked based services can have a serious impact on the University's business even within 30 minutes in some cases (for example, loss of email services or the Corporate Web site). Other failures could potentially lead to long term damage (for example, major disruption to the Corporate IT Systems on which the University's commercial operations or student recruitment processes depend.)

Also, of critical importance is the strategic development of both the passive and active infrastructures and associated network services to enable the University to take full advantage of new and emerging network based services and applications.

Main Duties

To develop and design the campus network active infrastructure, along with colleagues from the network team, through carrying out assessments in emerging network technologies and networked services (for example, Wireless networking, IPV6, VoIP, multicasting, video streaming/conferencing, security policy development, intrusion detection/prevention) following IT Services Project Management processes and procedures.

To help manage the operation of the Campus Network active infrastructure which is in the region of £10m of mission critical University Assets. This includes the day-to-day operation and management of the various components comprising the active infrastructure, wired wireless and UC infrastructure (including Ethernet switches, routers, firewalls, load balancers, wireless infrastructure, controllers and network management systems) following IT Services Change Control processes and procedures. Of critical importance is strategic reporting, patching and effective monitoring of the campus network (including performance monitoring, alerts, incidents and security and in line with University policy), and network auditing to ensure reliable operation, working closely with vendors in fault finding and problem resolution following IT Services Incident Management processes and procedures.

To support the development and operation of the DNS for campus network based computing systems following IT Services Project Management and Change Control processes and procedures.

To support and assist in the development and operation of DHCP services on the campus network following IT Services Project Management and Change Control processes and procedures.

To support the development of Network Registration systems following IT Services Project Management and Change Control processes and procedures.

To contribute towards infrastructure surveys and associated procurement activity.

To contribute towards the maintenance of service contracts, licensing arrangements and system certificate management.

To take the lead in projects to investigate and develop various network infrastructure and network service initiatives following IT Services Project Management and Change Control processes and procedures.

To lead in the support of the operation of the Campus Network passive infrastructure which is in the region of £8M of mission critical University Assets.

To lead the University on operational developments associated with the University's external network providers.

To contribute as required in local, regional and national network infrastructure or service initiatives.

To participate in projects involving staff from other teams in IT Services and sometimes other budget centres, following IT Services Project Management processes and procedures.

To represent IT Services both inside and outside the University as required.

To support the Network infrastructure at remote UoB branches.

To undertake other such duties as may be required from time to time in furtherance of the work of IT Services.

Person Specification

Significant experience of Network support within a complex environment

Good broad knowledge of C&IT, including latest technology industry trends.

Substantial relevant experience in passive and active Networking including demonstrable experience in a similar service environment.

Ability to work cooperatively and collectively within a team environment.

Customer relationship management skills.

Communication skills written and oral.

Project management skills.

Knowledge of Higher Education and its environment.

An awareness of developments in IT services of potential relevance to the University of Birmingham.

Highly Desirable experience of the following technologies

HPE / Aruba wired & wireless networks

Infoblox

F5 - BIGIP

Legacy Brocade networks

Fortinet firewalls and associated appliances

SolarWinds, AirWave Network Management Systems

ClearPass CPPM authentication services

Cisco Unified Communications systems

Informal enquires to Chris Lea, email: c.e.lea@bham.ac.uk

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