Membership Officer - Barber Institute of Fine Arts

United Kingdom
Dec 19, 2020
Jan 18, 2021
Organization Type
University and College
Part Time
Position Details
  • Barber Institute of Fine Arts
  • Location: University of Birmingham, Edgbaston, Birmingham UK
  • Full time starting salary is normally in the range of £23,406 to £25,143. With potential progression once in post to £29,107
  • Band 500
  • Part time - 60% fte
  • Fixed term until 31 October 2021
  • Full time starting salary is normally in the range £20,235 to £21,598, with potential progression once in post to £26,274

Job Summary
  • This role provides administrative and organisational support, together with creative input, to the Barber Association, our innovative members' organisation. The Association is a lively forum for people with a love of art and music who want to support the Barber Institute's activities and programme through regular giving at a range of levels, from basic Members to high-level Patrons.
  • The post-holder is responsible for delivering the key activities that nurture existing, and recruit new, Association Members and Patrons. They administrate the Association, taking responsibility for membership and renewal processes and correspondence, and ensuringe that these back-of-house activities are accurate, timely and compliant.
  • The Association is now in its fifth year in its current form, and we are keen to develop it further to ensure it continues to be as effective a mechanism as possible and is able to adapt to new opportunities and challenges in the current climate of cultural philanthropy. The post-holder will play an active part in these investigations, making this an exciting opportunity for a dynamic and creative candidate keen to develop their fundraising and development career in the cultural sector.
  • The post-holder reports to Communications and Marketing Manager and; close liaison with colleagues in the University's Department of Development and Alumni Relations (DARO) and collaboration with colleagues across the Barber Institute.

Main Duties
  • Manage and respond to membership enquiries from current Members, Patrons and potential members in a timely, efficient and effective way.
  • Manage and deliver new membership and renewal processes, including the timely production of welcome packs, letters, invitations and membership cards.
  • Maintain accurate, up-to-date, and meticulous membership information on databases, using the Association spreadsheet and email databases in compliance with GDPR.
  • Work collaboratively with DARO colleagues to ensure Association data and financial processes are carried out and maintained accurately, effectively and compliantly across both departments.
  • Undertake research and provide ideas that will develop and reposition the Barber Association as a dynamic supporters' group with an increasing membership.
  • Collaborate with the Communications and Marketing Manager and other colleagues (Director, Head of Public Engagement, curators, Learning and Engagement team, University Music team, Department of Art History etc) in originating, planning, delivering and evaluating stimulating and cost-effective events - including digital activities - for members and for recruitment purposes
  • Collaborate with other galleries and museums regionally and around the UK to organise events - real or digital - for Members and Patrons
  • Collaborating with colleagues across the Barber where appropriate, plan, draft, deliver and evaluate a broad range of Association communications and marketing materials - both print and digital, including letters, invitations, newsletters, recruitment leaflets, e-mails, web pages and social media.
  • Work with the Communications and Marketing Manager, Director, Senior Management Team, curators and colleagues in DARO, to identify and research new prospects for membership/patronage
  • Work collaboratively with the University Finance team and the Barber Finance Assistant to ensure timely processing and banking of new memberships, subscriptions and additional donations
  • Track and monitor Association income and expenditure
  • Track and analyse membership data - including membership numbers, income and expenditure - to evaluate performance against targets for the Director and reports
  • Work with colleagues in DARO and University Finance to ensure Gift Aid compliance for Patron subscriptions and additional donations.

Knowledge, Skills, Qualifications and Experience Required
  • Educated to degree level or equivalent qualifications
  • Experience of planning and delivering fundraising and engagement events, - both in venue and digitally - preferably in the cultural sector
  • Ability to communicate with enthusiasm, courtesy and confidence with a wide range of stakeholders including supporters, academics, and business leaders
  • Ability to communicate with accuracy, speed and meticulous attention to detail, whether orally or in written communications
  • Demonstrable delivery of target-focused and resource-efficient activity.
  • Experience of working with complex supporter databases, preferably Blackbaud CRM or Raiser's Edge
  • Experience of maintaining confidential data sensitively and compliantly, and a demonstrable understanding of the implications of the Data Protection Act and the Fundraising Regulator's Code of Practice
  • A demonstrable understanding of Gift Aid and tax-efficient giving
  • Ability to prioritise, plan and use own time effectively
  • Good numeracy skills
  • Good all-round IT skills, including Outlook, Word, Excel, PowerPoint
  • Flexibility to work unsociable hours (evenings and weekends) when required (time off in lieu applicable)
  • A proven team player with demonstrable experience in building productive working relationships.

We value diversity at The University of Birmingham and welcome applications from all sections of the community

Valuing excellence; sustaining investment

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