Student Support Officer (Success & Intervention)

Employer
The University of Adelaide
Location
Adelaide, Australia
Salary
$81,254 - $87,770
Posted
Apr 08, 2021
Closes
May 02, 2021
Ref
164899
Organization Type
University and College
Hours
Full Time
(HEO6) $81,254 to $87,770 per annum plus an employer contribution of up to 17% superannuation may apply

Continuing full-time position available immediately

Contribute to the student support function of the Faculty including provision of expert and responsive student support services

The University of Adelaide Enterprise Agreement 2017-2021 will apply to a successful candidate's employment at the University. The University recently temporarily varied its Enterprise Agreement. Please be advised that the salary range, along with other conditions associated with this position, may change in accordance with the variation to the Enterprise Agreement.

The Student Support Officer (Success & Intervention) provides high level contribution to the student support function of the Faculty, through coordinating and delivering focussed support to our Aboriginal and Torres Strait Islander students and underrepresented student groups throughout the student lifecycle. The role also provides expert and responsive student support services to students identified at risk under our academic progress process.

Additionally, the role collaborates with academic, professional and student support staff within the University, and with relevant external stakeholders, to enable the success and achievement of progression and conversion goals for our students.

To be successful you will need:
  • Experience in working with Aboriginal and Torres Strait Islander people and communities, including applying a well-developed understanding of the cultures to communicate effectively with Aboriginal and Torres Strait Islander people and other underrepresented student groups.
  • A demonstrated awareness of the range of higher education policies, programs and resources available to underrepresented cohorts including Aboriginal and Torres Strait Islander students.
  • High level of experience in managing student and program administration, customer service and advisory functions, preferably in a higher education environment, including developing and implementing quality improvement and best practice customer service culture.
  • Awareness of the range of higher education policies, programs and resources that impact on, and guide processes related to the management of, students at risk of experiencing unsatisfactory academic progress.
  • Demonstrated experience communicating, both verbally and in writing, in a succinct, professional and responsive manner to deliver client centric results.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are integrity, respect, collegiality, excellence and discovery. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Your faculty's broader role

The Faculty of Health and Medical Sciences contains one of Australia's largest concentrations of leading health researchers, teachers and clinical titleholders. It's comprised of six schools and a number of specialist disciplines, institutes and centres, variously focused on world-class research, and training the next generation of: medical doctors; surgeons; dentists; nurses; psychiatrists; psychologists; and other health professionals.

Click on the 'Apply Online' button below to be taken through to our online application form. Please address and upload your responses to all of the selection criteria. Applications close 11:55pm, 2 May 2021.

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

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