Field Based Community Health Worker - Field based in Phoenix, AZ (and surrounding areas)

Employer
UnitedHealth Group
Location
Youngtown, Arizona
Posted
Apr 06, 2021
Closes
Apr 13, 2021
Ref
97faf41b79b1
Sector
Law
Organization Type
Corporate
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well - being.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Primary Responsibilities:


  • Create a positive experience and relationship with the member

  • Keep the member out of the hospital by supporting regular visits to their primary physician

  • Keep member actively engaged with their primary physician

  • Support the member to ensure pick - up of their Rx

  • Proactively engage the member to manage their care

  • Provide member education

  • Support transitions of care

  • Help to keep members compliant with their care plans

  • Partner with care team (community, providers, internal staff)

  • Knowledge and continued learning of community cultures and values

  • May conduct member assessments if needed



You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:


  • High School Diploma / GED (or higher)

  • 2+ years of Care Management Experience

  • Must have resided within the local community for 2+ years

  • Knowledge of culture and values in the local community

  • Familiarity with the resources available within the community

  • Experience with outbound calls to members, Physician's, Pharmacy, Providers or similar medical facility

  • Knowledge of disease management and treatment

  • Ability to create, copy, edit, send & save utilizing Microsoft Word, Microsoft Excel, Microsoft Outlook

  • Ability to navigate a PC to open applications, send emails, and conduct data entry

  • Ability to be in the field 60% and home based 40%

  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area

  • Must live in West Valley, AZ or Phoenix, AZ (Glendale, AZ, Surprise, AZ, Avondale, AZ, Tolleson, AZ, Buckeye, AZ, Goodyear, AZ and Litchfield, AZ, Peoria, AZ)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.



Preferred Qualifications:


  • Bachelor's Degree (or higher) in social work and / or healthcare administration

  • Field Based experience

  • Community Health Worker (CHW) Accreditation

  • Experience working in Managed Care, Behavioral Health, Substance Abuse and Medical Care

  • Knowledge of AZ Medicaid & Medicare population

  • Bilingual fluency in English and Spanish



Soft Skills:


  • Excellent communication skills

  • Ability to work autonomously and ability to self-direct

  • Ability to remain focused and productive each day though tasks may be repetitive

  • Ability to work in multiple systems and applications to complete daily tasks



Physical and Work Environment:


  • Frequent speaking, using hands to conduct outbound calls, sitting and standing, getting in and out of vehicle repetitively, use of hands / fingers across keyboard or mouse, handling other objects, long periods of close vision looking at a computer monitor



UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers at UnitedHealthcare Community & State . Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, field based, customer service, healthcare, patient interaction, field based, advocacy, hiring immediately, #RPO

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