Operations Planner (Manager)

Remote, Connecticut, Connecticut
Apr 27, 2021
May 06, 2021
Jobseeker Type
Organization Type
Full Time

A regional or country level business lead for one/many of the key systems (namely Planisware & Oracle ACTIVATE) used by Global Study and Site Operations (GSSO) primarily during the start-up period of Pfizer clinical trials (start-up)

Derives as well as executes the strategy/tactics required for the consistent use of key systems in support of specific regions or countries by CRO partners, Pfizer business lines and GSSO in-country teams with the goal of:
  • Executing country start up with industry leading speed while maintaining quality
  • Provide and support in-country managers with the use of a resource management capability to predictably forecast and efficiently manage work allocation as well as prioritisation

Provides business as well as technical expertise to GSSO regional and country aligned teams (plus CRO partners), for the creation and maintenance of a set of robust planning templates (country/site level) that are:
  • Accurate predictors for delivery of key start-up tasks and milestones;
  • Reflect current best practice;
  • SOP aligned;
  • Incorporate institutional knowledge in near real-time of working in countries/regions;
  • Demonstrate risks and mitigations;
  • Enable work to be predictably forecast and pro-actively allocated within a country/region;

Works with in-house digital as well as external software vendor teams to provide a best in class business analytics platform and support structure for GSSO regional or country aligned teams (plus other key stakeholders), this enables monitoring of all aspects of upcoming/current work.

A multi-talented individual who has a keen business understanding of site and country study start-up that marries with excellent technical acumen of project management and workflow tools. Has the ability to provide the knowledge and communicative bridge between digital/IT teams and in-country GSSO teams to deliver innovative solutions to evolving business needs.

  • Is a member of the Operations Planning team that provides GSSO business support for Planisware and/or Oracle ACTIVATE used as Pfizer clinical study start-up technologies
  • Responsible for representing the business needs of GSSO in-country teams and stakeholders, in the creation/maintenance of a best in class technological back bone for the Pfizer clinical study start-up process
  • Consultant to GSSO in-country teams for clinical study start-up technologies that provide planning and resource management capability
  • Derive maximal utility of the clinical start-up technology ecosystem by in-country teams to achieve aligned multi-functional planning and break through start-up cycle times
  • Partners with assigned stakeholders (Pfizer business, CROs, third party study vendors & software providers) to meet evolving business requirements of start-up systems
  • Key contributor in the provision of an access, training and support infrastructure for clinical study start-up technology users with a focus on those that are regionally or country aligned
  • Provides oversight of assigned CROs for compliance, status and performance aspects of use of Oracle ACTIVATE and Planisware
  • Acts as SME and administrator within the Oracle ACTIVATE and/or Planisware systems and in conjunction with Pfizer Digital maintain their business integrity
  • In partnership with assigned business stakeholders build, maintain and update designated planning template libraries within Planisware
  • Be a key part of a continuous improvement culture ensuring consultancy services provided on clinical study start-up technologies represents current best practice, intelligence and process standards
  • Monitors and acts on KPI measures to actively enforce compliance with key business rules for the use of clinical study start-up technologies for assigned regions and countries
  • Supports the build and provision of a creative business analytics reporting environment covering start-up compliance, status and performance as well as associated KPIs


Degree qualification (BSc/BS and/or MSc/MS/MBA) with all of the following:
  • Minimum of 3 years' clinical research working experience at a clinical research site, Contract Research Organisation, software / technology / service provider or sponsor.
  • Minimum of 2 year moderate working experience in either Plansiware or Oracle Activate or a similar project management / planning / workflow system used to support the start-up of clinical studies.
  • Excellent knowledge of ICH-GCP and how it applies to the quality of clinical studies

  • Broad-based experience in clinical research that includes expertise in clinical study start-up
  • Subject matter expert for Oracle ACTIVATE or Planisware or a similar project management / planning / workflow system used to support clinical studies
  • Demonstrated technical acumen in the creation/use of business analytics, Key Performance Indicators (KPIs) and dashboards to monitor, assess as well as inform the planning / execution of clinical studies
  • Experience with development as well as delivery of user training and support for clinical study systems or business processes
  • Solid understanding of the activities involved in site selection, IRB/IEC submissions/approvals, clinical trial applications to competent authorities, site essential document processing, contract and budget negotiations, and site enrolment readiness.
  • Understanding of the key factors that influence the ability to accelerate clinical study start up especially focused on site and country level activities
  • History of success in a customer service support role
  • Excellent verbal and written communication skills among peers and colleagues



Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.


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