IT Support Tech I

IT Support Tech I

Information Technology, Eastern Cape Grahamstown

R 231817 - R 322902

IT Support Tech I

IT Support Tech I: Information and Technology Services Division

Recognising that diversity is important in achieving excellence, Rhodes University especially encourages South African members of designated groups to apply. Spouses and partners are encouraged to apply. Temporary staff members who are employed on a temporary contract at the time of the advert being placed, as well as Temporary staff members who have been employed for a minimum of 3 months at Rhodes University in the preceding 6 month period of the advert being placed, are also entitled to apply.

Please note that this appointment will be made in line with the requirements of the Employment Equity Act of RSA and the University's recruitment and selection policies and equity strategies. The initial focus will be on equity candidates.

In terms of Immigration Legislation (Act No. 13 of 2002 & Regulations), international staff members (non-SA citizens) have to comply with the provisions of the Act. This therefore means that the period of employment to non-SA citizens will be guided by the validity period of the work permit. In line with legislation governing employment of foreign nationals, employment contracts will be offered on the basis that a development plan would be implemented for the transfer of skills to a South African resident. The onus is on candidates to ensure that they are in possession of a valid work permit before the commencement of employment at the University, failing which the employment with Rhodes University will be terminated.

Purpose:

The purpose of this job is to respond to users' needs for technical support.

The incumbent will be required to provide professional, efficient and accurate responses to enable the staff of the university with their IT needs.

Requirements:

EDUCATION AND EXPERIENCE

Grade 12 with approximately 2 years' relevant experience where such experience includes: -

• Excellent diagnostic, troubleshooting and computer problem-solving skills.
• Well-rounded expertise and practical knowledge of operating systems, networking and office software.
• Worked in a team environment
• Six months experience in an IT desktop support environment

For additional information on the requirements, please refer to the Job Profile. It is essential that prospective candidates read the job profile, of this post and ensure that all relevant documentation is submitted.

VERY IMPORTANT: : All application forms should be submitted online. The system DOES NOT allow for multiple attachments. This means that candidates should submit all the documentation as one attachment for each application i.e. An application form, a letter of motivation which clearly indicates the level they are applying for, a comprehensive CV and relevant qualifications.

If you have any questions or experiencing challenges with submitting your application, please contact Siyabonga Duba on s.duba@ru.ac.za

Failure to submit such documentation will result in an application not being considered.

Selection Process:

The selection process that will be followed for this post includes an assessment and an interview.

Employment checks may be conducted.

Remuneration (Grade 09):

Total Annual Basic: R231 817

Total Annual Cost to Company: R322 902

All applications will be treated in strict confidence. The University reserves the right not to proceed with the filling of the post. An application in itself does not entitle the applicant to an interview.

If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.

Closing Date: Monday, the 21 June 2021 at 12h00

Ref: RU000441/RN

Vacancy Type: Permanent