Student Wellbeing Officer - Liberal Arts and Natural Sciences - 59605z - Grade 6

Position Details

Student Wellbeing Officer (Maternity Cover)

Liberal Arts and Natural Sciences

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,511 to £30,046, with potential progression once in post to £33,797.

Grade 6

Part Time - 18.75 hours (0.5 FTE)

Fixed Term Contract until July 2022

Closing Date - 31st July 2021

Main Duties/Responsibilities

• Provide helpful, accurate and expert welfare advice to students on a wide range of issues, tailoring the support service and welfare journey for each student to ensure it meets their needs. This includes following up with individuals following their use of services, to ensure a professional end-to-end welfare service is delivered.
• Liaise with, and refer students to, the wider support services and specialist services in the University as appropriate, for example Student Support, Disability Services, or study skills services. The role will be a key contact and link between the School and other support services.
• Develop and deliver a range of communications to all students, prospective students and staff around student wellbeing and support, and regularly review and improve the effectiveness of these.
• Maintain records of Student Support Agreements to ensure that they are kept up-to-date and accurate.
• Complete all reporting activities in a timely manner to inform and support the School in identifying potential risk and proactive activities.
• As the School's primary contact for implementing reasonable adjustments, ensure that the appropriate academic and professional service staff are made aware of all reasonable adjustments to the assessment process.
• Inform appropriate academic and professional services staff regarding changes and updates in practice and policy relating to student welfare.
• Provide and schedule regular drop-in sessions and clinics for students, so that students have an accessible and available contact point with welfare services.
• Acting as the Extenuating Circumstances Officer, submit requests, evidence and advise students in the collation of relevant information to support the Panel's decision-making process.
• As the School's dedicated Student Attendance Officer, review and investigate absences to ensure that student welfare issues are proactively identified and managed appropriately.
• Provide support to colleagues and students at induction and welcome week and, as appropriate to other relevant student engagement activities.
• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.

Person Specification

Required Knowledge, Skills, Qualifications, Experience

• Educated to degree level
• Experience of working in Higher Education
• Understanding of the institutional structures and ways of working in the College and School
• Experience of supporting students, preferably in a wellbeing role
• Significant understanding of the student experience, issues, and the student lifecycle
• Knowledge and experience of managing confidential and sensitive situations with discretion and integrity
• Experience of working with confidential data and information, with a working knowledge of data protection policies
• Ability to collate and analyse data
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to satisfactory Occupational Health clearance prior to appointment.

Informal enquires to Neil Nelson, email: n.nelson@bham.ac.uk

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working