AV Systems Technician - Customer Experience

4 days left

University of Southampton
Southampton, United Kingdom
£25,217 to £30,046
Jul 20, 2021
Jul 28, 2021
Organization Type
University and College
Full Time
We are searching for an AV technology enthusiast who loves solving problems to fill a new role in our AV support team.

About The Role

You will be providing face-to-face and remote support for the University's AV systems, helping our world-renewed academics, staff and students solve their AV problems.

This role is an excellent opportunity for an enthusiastic AV technician who wants to learn new skills and progress within the field. This is a meaningful role where you will be supporting the world-leading teaching the University undertakes.

This post is offered on a full time, permanent basis.

What You'll Do
  • Provide face-to-face and remote support for the University's AV equipment.
  • Take ownership of support incidents and use your troubleshooting skills to see them through to resolution.
  • Provide advice and guidance that enables our customers to harness the full power of the available AV.

What You'll Bring
  • Your experience of supporting AV technologies including control systems such as Crestron.
  • Your clear analytical and logical approach to problem solving.
  • Your exemplary interpersonal and communication skills, both written and verbal.
  • Your fabulous customer service skills.
  • Your relevant qualifications and experience.

The University of Southampton is a research driven institution, home to some of the world's leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University's IT support service whose 230+ staff support the delivery of the University's research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working and generous parental leave. For more information on our benefits, please visit our human resources pages

We aim to be an equal opportunities employer and welcome applications from all sections of the community.

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