Manager, Laboratory Service Training

Employer
Exact Sciences
Location
Dane County, WI
Posted
Jul 22, 2021
Closes
Jul 27, 2021
Ref
2329773524
Organization Type
Corporate
Summary of Major Responsibilities The Manager, Laboratory Service Training will lead the lab service training team in the development, coordination, and execution of all training-related activities across multiple sites. This role will manage a team of lab service training leaders and support the day-to-day operations and development of the team. This role will be responsible for the overall development and execution of the Exact Sciences Laboratories training program; including, but not limited to, new hire onboarding, training, retraining, corrective actions, processing, and updating training materials and documentation. The Manager, Laboratory Service Training is responsible for the creation and/or approval and maintenance of in-house training programs; including, but not limited to, the development, coordination, and execution of learning plans and strategies. Essential Duties and Responsibilities * Collaborate with trainers, stakeholder groups, and cross-functional partners. * Utilize collaboration with internal and external sources to create a flexible learning program that supports multiple sites. * Collaborate with other trainers across the organization to ensure consistency in training and re-training processes across multiple sites. * Interact and build strong working relationships with customers as well as peers at all levels of the organization. * Support training and development initiatives to maintain and promote high levels of quality and service excellence. * Review, assess, and coordinate the continuing education needs of all departments within Exact Sciences Laboratories. * Recommend and implement continuous improvements to ensure high quality training programs/operations. * Identify and share best practices in machine maintenance/repair, automation maintenance/repair, competency tracking, and regulatory laboratory/training requirements. * Coordinate, develop, and implement competency assessments, as needed. * Maintain accurate training records in accordance with Exact Sciences Laboratories record retention policy. * Support the day-to-day operations and continued development of the training and development team. * Assess overall status of employee and departmental needs. * Identify and share best practices to support the continuous improvement of the learning experience. * Retrain or develop corrective actions for employees, as needed. * Prioritize and delegate tasks effectively. * Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance. * Communicate goals clearly to employees to ensure understanding and success in achieving them. * Motivate and inspire employees to do their best work through coaching. * Maintain morale and support employee engagement initiatives. * Ability to act with an inclusion mindset and model these behaviors for the organization. * Ability to inspire and motivate others and work effectively through influence and collaboration. * Adapt to changing workloads and circumstances effectively; ability to respond to new information quickly. * Apply strong interpersonal skills with the ability to build relationships and effectively connect with others. * Apply excellent communication skills, both verbal and written. * Apply strong presentation skills with ability to connect with and engage audiences of differing levels. * Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. * Support and comply with the company's Quality Management System policies and procedures. * Maintain regular and reliable attendance. * Ability to act with an inclusion mindset and model these behaviors for the organization. * Ability to work designated schedule. * Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical day. * Ability to comply with any applicable personal protective equipment requirements. * Ability and means to travel between local Madison locations. Qualifications Minimum Qualifications * Bachelor's Degree in Engineering, Technology, Electronics, Molecular Biology, Life Sciences, or field as outlined in the essential duties; or Associates Degree in Engineering, Technology, Electronics, Molecular Biology, Life Sciences, or related field as outlined in the essential duties and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree. * 8+ years of professional experience related to the essential duties of the position. * 3+ years of direct or indirect leadership experience with progressively increasing strategic responsibility and cross-functional exposure. * Demonstrated expertise in peer-to-peer training/education with progressively increasing responsibility, exposure, and scope. * Advanced understanding of instructor-led, virtual instructor-led, technical, and/or hands-on/on-the-job training. * Demonstrated understanding of content development, facilitation, and evaluation of training. * Demonstrated understanding of working in a laboratory or similar environment with professional working knowledge of HIPAA, GLP, GDP, and laboratory terminology and equipment. * Advanced understanding of engineering and machine maintenance in a manufacturing related industry. * Demonstrated ability to plan workload, allocate tasks, and scale operations to align with business priorities. * Demonstrated ability to lead a training function and build operational processes to meet business needs. * Proficient in Microsoft Office programs such as Outlook, Word, Teams, and Zoom. * Demonstrated ability to perform the Essential Duties of the position with or without accommodation. * Authorization to work in the United States without sponsorship. Preferred Qualifications * 5+ years of direct or indirect leadership experience with progressively increasing strategic responsibility and cross-functional exposure. * Experience in maintenance and repair of complex laboratory equipment, such as liquid handling robots. * Demonstrated understanding of clinical laboratory service operations and activities. * Demonstrated use of applicable software, such as LIS, Epic, SAP, and/or Sprocket. #LI-ER1 We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request.

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