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Senior Manager - International Commercial IT Development & Operations Lead

Gilead Sciences, Inc.
Foster City, California
See job description.
Closing date
Oct 23, 2021

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Science, Computer Science and IT, Pharmaceutical
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Senior Manager - International Commercial IT Development & Operations Lead
United Kingdom - Uxbridge

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gileads therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the companys five core values. Thats because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Senior Manager - International Commercial IT Development & Operations Lead

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.


The International Commercial IT DevOps Lead acts as a technical lead for the International Commercial teams and will report to the Field Force Effectiveness Capability (FFE) Lead. There is a duality of responsibility in order to lead and manage both development and operations related activity for FFE capability.

This role will support and liaise with a broad business team including Commercial Operations, Sales Operations, Marketing Operations, Medical Affairs, Business Conduct. The role will also engage across IT teams who manage/support systems within the Capability ecosystem, i.e., integration touchpoints. The role will infuse forward looking, creative and innovative solutions, as a technical partner to the business and one that brings ideas to the table, rather than just reacts to them. In addition, this role will be involved from the ideation of IT solutions for business needs through to successful execution of these initiatives. A problem-solving mindset that can proactively support business needs that arise with viable and feasible solutions/options.

Projects can be varied from introduction of new capabilities on existing pre-dominantly SaaS Based solutions (e.g. Veeva CRM, Veeva Event Management), Business Enhancements grouped into sustainment releases, development of Custom Apps which could be on the Gilead Enterprise platform Security assessment of third-party SaaS solutions, and implementation of new technologies to enhance business effectiveness. Critical to the role will be championing projects within IT and prioritizing across initiatives.

The successful candidate will support business initiatives from requirements to execution to operational support post go live. Scope will be across IT Projects, Sustainment and Operations.

  • Responsible for managing a cross functional team for the development, deployment, and operations of new technology platforms and solutions. Collaborates with Capability Manager and Domain Architect in the proposal of new technologies or features to enable business capabilities with agility, velocity and quality while optimizing costs.
  • Oversees technical design and implementation of solutions, ensures development execution according to plan.
  • Oversees the operational support, including maintenance, SaaS Patch releases, production issue resolution, performance measurements against KPIs.
  • Continuous Development/Continuous Improvement mindset and ability to determine appropriate delivery approach based on the type of initiative/project - Agile or Hybrid.
  • Manages the end-to-end development and operations engagement with solution vendors and managed services. Focuses on building out a strong vendor partnership and responsible for monitoring and reviewing their performance. Define and track metrics and scorecards to measure value.
  • Serve as focal point for the respective business area for IT needs, priorities and translate them into the IT regional roadmap for prioritization and solution proposals using agreed, appropriate IT systems and processes.

Core Tasks, Responsibilities & Scope of Authority:

Advise IT and business leadership on capability enablement opportunities. Plan activities, manage IT budgets and ensure related portfolios are strategically and operationally aligned with the business needs as well as the IT functional strategies
  • Partner with the business to turn their strategy where required for IT capability into IT projects that will deliver the outcomes to support the business strategy.
  • Ensure availability of appropriate project plans for implementation addressing organizational, technical, process, change management and training perspectives when introducing new applications or sustainment of existing applications.
  • Ensure appropriate selection of solutions and third parties required to support changes identified
  • Leverage existing solutions from the IT toolset and support the business to maximize the benefits delivered from project investment
  • Partner with product vendors to understand solutions and capabilities to support business needs - leveraging investments made and extending existing solution wherever possible.
  • Ensure that initiatives generated by business functions are in line with the Gilead IT regional/global approach and utilize appropriate tools where these already exist within the IT toolset. Global to local mindset to bring about standardization where possible.
  • Negotiation and mediation between business and IT to find pragmatic solutions will be an important component of the job.

Projects are managed and monitored to assure benefits are met and potential bottlenecks or failures are identified and solved in due time.
  • Oversee project execution working with project team and with the IT Project Manager designated to the project.
  • Ensure resources, either internal from IT Department or external are secured to meet business demands. Resource and capacity planning for project to align with baselined plans and schedules.
  • Deploy solutions that meet business requirements in accordance with agreed plans, timelines and budgets.
  • Facilitate the resolution of issues, escalating problems if required (within the business or within IT as appropriate).
  • Contribute to the global/regional planning of IT projects and manage the IT portfolio
  • Evaluate feasibility of potential projects in coordination with the associated regional / global IT Departments.
  • Collaborate with the business lead to develop business cases for projects. Review estimates and vendor contracts.
  • Analyze IT requirements for input to the budgeting process.

Manage Robust DevOps Model
  • Leads and develops Release planning over entire lifecycle with adherence to either Agile or Hybrid delivery.
  • Leads Sustain Release Planning with management of the core delivery team and provides oversight from requirements into product development stages/phases into support and operations.
  • Manages Development / Operations team in order to provide L2/L3 support on production systems. Will be a point of escalation for the business.
  • Responsible for the overall establishment and success of the Managed Service provider (MSP) related to Sales Operations systems (scope largely around FFE, Event Mgmt. and Commercial L&D).
  • Collaborates with the Veeva product management, Veeva managed services and Dev/Ops teams to design, develop, and launch capabilities as needed.
  • Manages and monitor performance of the MSP business metrics (e.g., SLA's, release management, value delivery; delivers recovery or action plans for exception issues.
  • Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding.
  • Undertake personal development activities to ensure that the core tasks and responsibilities of this role continue to be met as the role evolves in line with business change.

Basic Qualifications:

Associates Degree and Twelve Years Experience OR Bachelor's Degree and Ten Years' Experience OR Masters' Degree and Eight Years' Experience OR PhD and Two Years' Experience

Preferred Qualifications:
  • 5-10 years+ experience in a similar role, preferably within the Biotech / Pharmaceutical industry with demonstrated applied IT / Business knowledge in the Commercial Functional domain.
  • BS/BA degree in IT, Computer Science or related discipline or equivalent number of years of work experience
  • Good working knowledge and experience in Salesforce, Veeva CRM, Veeva Events Management, SharePoint 2013 On-Premise/Online. Having experience with development on these platforms is good to have but note this role will not involve any application development so not a pre-requisite
  • Technical Delivery experience for systems implementations & Solution Architecture experience
  • Experience managing Managed Service Providers/Vendors
  • Preferred experience with integration tools such as Informatica, and an appreciation of integration and solution architecture. Working with APIs and ability to lead teams in developing robust technical architecture that will underpin solutions.
  • Experience of working through different stages of the systems development life cycle and SLDC methodologies - Agile, Hybrid
  • Experience of DevOps principles and a CI/CD methodology
  • Experience working effectively across a matrixed organization and successfully executing and achieving results without direct authority.
  • Experience providing and driving cross-functional and cross-geographical IT solutions to business needs and opportunities.
  • Comfort working directly with both business partners and IT department / solution providers.
  • High level of personal integrity consistent with Gilead's core values (Excellence, Accountability, Teamwork, Integrity and Inclusion).

Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

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