Service Design & Transition Manager

The role

The University is embarking on a significant period of change, driven by a new digital strategy that will deliver globally accessible technical services and digital solutions to empower world class learning and research. Its key focus is on the Digital needs of our students, staff and research partners, and modernising the University's critical IT infrastructure and operating capabilities.

This is an exciting opportunity to join IT Services during a period of growth, with several high-profile projects and strategic alignments currently in progress.

We are seeking a Service Design and Transition Manager to join our Service Standards team to develop and operate a revised Service Design and Transition process, which is being delivered as part of a strategic programme to mature our IT Service Management function.

What will you be doing?

As Process Owner of the Service Design and Transition process the successful applicant will be accountable for all aspects of its management and coordination, including working with stakeholders to define the operational requirements for new or modified services and their components, the design and management of transition activities, their metrics and the continual improvement of the process.

You should apply if

You have experience and expertise in implementing, managing, and continually improving a Service Design and Transition function across a wide range of project methodologies, suppliers and technologies, within a dynamic, delivery-focused environment.

Excellent interpersonal and communications skills are essential to the role. You will be at ease communicating in person, by phone and email, with the ability to communicate at all levels. You must be committed to delivering an excellent level of customer service for staff and students, while also meeting the organisation's strategic goals and financial objectives.

Suitable applicants must have an IT professional or academic qualification at Degree level or equivalent, along with ITIL v3/v4 Foundation certification. ITIL v3 Service Design

And Service Transition lifecycle certifications are desirable, as is experience of working with ISO20000, or in a Higher Education environment.

We welcome applications from all members of our community and are particularly encouraging those from diverse groups, such as members of the LGBT+ and BAME communities, to join us.