Are you looking for a role which will contribute to global change?
Do you enjoy helping people with IT solutions?
Are you passionate about IT and customer service?
Do you have experience of working in a customer facing technical support role?
The University of Leeds is one of the top 100 universities in the world and University of the Year 2017, as named by The Times and The Sunday Times Good University Guide. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
As we embark on an ambitious Digital Transformation, we are investing in our IT service which is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues.
Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.
You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.
To explore the post further or for any queries you may have, please contact:
Julie Webster, IT Operational Lead
There are 2 roles available.
Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.