This job has expired

Front Line Services Technician

Employer
University of Leeds
Location
Leeds, United Kingdom
Salary
£20,092 to £22,847 p.a.
Closing date
Oct 17, 2021

View more

Sector
Science, Agriculture, Aquaculture and Food Science, Fisheries
Jobseeker Type
Academic (e.g. 'Lecturer')
You need to sign in or create an account to save a job.

Job Details

Are you looking for a role which will contribute to global change?

Do you enjoy helping people with IT solutions?

Are you passionate about IT and customer service?

Do you have experience of working in a customer facing technical support role?

The University of Leeds is one of the top 100 universities in the world and University of the Year 2017, as named by The Times and The Sunday Times Good University Guide. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

As we embark on an ambitious Digital Transformation, we are investing in our IT service which is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues.

Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.

You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.

To explore the post further or for any queries you may have, please contact:

Julie Webster, IT Operational Lead

Email: j.webster@leeds.ac.uk

There are 2 roles available.

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

Find Us
Website:
Telephone
+44 (0)1865 920720
Location
First Floor Office
Salter Brothers' Yard
Folly Bridge
Oxford
Oxfordshire
OX1 4LB
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert