This job has expired

Front Line Services Assistant

Employer
University of Leeds
Location
Leeds, United Kingdom
Salary
£18,212 to £19,623 p.a.
Closing date
Oct 21, 2021

View more

Sector
Science, Agriculture, Aquaculture and Food Science, Fisheries
Jobseeker Type
Academic (e.g. 'Lecturer')
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Job Details

Do you enjoy helping people and providing an excellent customer experience?

Are you interested in starting a career in IT support?

Do you have experience of working in a customer facing role?

Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.

You will learn to resolve some basic technical issues, troubleshooting and providing first line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.

To explore the post further or for any queries you may have, please contact:

Julie Webster, IT Operational Leader (Front Line Services)

Email: J.Webster@leeds.ac.uk

Please note: Multiple roles available.

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

Find Us
Website:
Telephone
+44 (0)1865 920720
Location
First Floor Office
Salter Brothers' Yard
Folly Bridge
Oxford
Oxfordshire
OX1 4LB
United Kingdom
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