HR Advisory Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £27,924 to £30,497, with potential progression once in post to £34,304
Full Time - permanent
Closing date 31 October 21Job Summary
You will provide a range of professional generalist HR advice and guidance on all aspects of employee related issues, including individual support, consultation and coaching to a specified client base of managers/teams. You will work collaboratively with colleagues to provide a seamless HR service to all customers. You will have the opportunity to contribute to projects - for example on improving HR processes.Main Duties
The main responsibilities of this role will include:
- Providing timely advice and guidance to line managers on University policy/procedures (eg, performance, sickness, occupational health, conduct, discipline, grievance, secondments, TUPE, probation, AWOL). You will need to use your professional judgment to guide and support managers within the parameters of the existing policies and guidance to a successful outcome/result; escalating more complex issues to the Senior HR Adviser/BP.
- Undertaking employee consultation as part of TUPE, the fixed term contract process (which will include redundancy consultation).
- Working collaboratively with other colleagues across HR ensure that managers are supported through individual Employee Relations issues, working with Employee Relations Advisers to progress cases as appropriate.
- Working in collaboration with HR Business Partners and other HR Teams in delivering a joined up HR service, ensuring issues are owned and relationships developed. Take responsibility for investigating, resolving issues, providing advice, guidance and coaching to customers even when wider support or expertise is required.
- Contributing to projects relating to the improvement of HR processes in collaboration with colleagues across the function.
- Working on developing sound customer relations, taking the time to understand wider needs and implications and manage expectations where appropriate. Developing an understanding of the business areas to provide tailored support to customers.
- Using our in-house Work Tracking system (WTS) effectively, ensuring that staff correspondence is appropriately recorded and stored in line with the Data Protection Act and University Policies and practices.
- Ensuring all correspondence with customers is clear and available on the WTS, allowing HR colleagues to have oversight and access to work during periods of leave or other absence.
- Obtaining data from the WTS to proactively support managers/budget centres in any areas of concern/weakness.
- Coaching managers on processes, ensuring ownership and responsibilities remain in the appropriate places. Contribute to the development of tools for managers to enable them to effectively manage their staff.
- Champion the University and HR's core values through the consistent utilisation and application of University policy and processes.
- Working collaboratively with your manager and team colleagues to prioritise and handle workloads, supporting others with HR service delivery and the wider HR function as required.
- Contributing to developing and maximising the use of HR systems, including testing solutions.
- Contributing to regular team meetings, 1-1's and performance reviews ensuring that own skills are aligned to team, department and University requirements.
- Providing support and cover for other HR team members during demanding work-loads and absence as part of own personal development.
- Developing own professional skills through continuous professional development, proactively gathering knowledge and best practice through practical experience and related project work.
- Prioritising own work load, ensuring timely completion of work, and proactively managing customer expectations.
- Ensuring accurate and timely capture of staff data relating to own work in all HR systems including work tracking.
- Supporting managers to maximise the self-access potential of HR Systems and processes.
- Delivering best practice communication, regular, two way and fit for purpose.
- Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
- Maintaining mandatory training completion and updates in line with University requirements.
- Qualified to Degree level or equivalent
- Level 5 CIPD qualified plus some experience of working in a similar role, or significant practical experience in a similar role
- Experience of handling a broad range of employee issues.
- Conversant with the effective application of policies and systems
- Ability to work confidently with senior members of the University and to communicate effectively with all levels of staff
- Ability to understand policy, processes and procedures, but also to recommend improvements and implement changes
- Strong service ethos with a proven experience of service delivery and customer service
- Excellent interpersonal, communication, relationship building and influencing skills with the ability to cultivate strong relationships, act as a credible adviser and deal confidently with a range of internal and external stakeholders/contacts including senior managers, academic staff and staff at all levels
- Excellent organisational and multi-tasking skills with a methodical approach to work and the ability to work simultaneously and manage and progress several different priorities whilst meeting deadlines
- Highly proficient IT skills, including the wider MS Office suite of programmes and an ability to learn new IT skills and packages as required
- A good team worker with the ability to work effectively with staff at different levels of the organisation
- Proven track record of ability to integrate with and function effectively as part of a busy, diverse and established team
- Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly
Informal enquiries to Sally Steele email: S.L.Steele@bham.ac.uk
Further particulars can be found here:http://www.download.bham.ac.uk/vacancies/jd/MDSFPs.pdf
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.