Academy Experience Manager

Location: Remote in London, UK Company: mthree, A Wiley Brand

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About mthree:

mthree, a Wiley brand, bridges the skills gap in technology and other high-demand disciplines by connecting education to the working world. mthree develops best-in-class hiring, training, and deployment program that build's pipelines of custom trained IT and financial services talent for some of the biggest names in the industry.

About the Role:

The Academy Experience Manager is responsible for supporting all learners within the Academy who are from the mthree, The Software Guild and Reskill Programs. This includes overseeing the operations of the Academy and ensuring the creation and execution of standardized procedures to deliver a world-class experience. The core focus of the role is to ensure that the learner's experience, throughout the entire Academy and Post-Academy, is a positive one. Additionally, the Academy Operations Manager, as part of the wider Emerging Talent Operations team will, where necessary, support students in Academy training on Alumni and Reskill training.

How you will make an impact:

• Collaborate with the Enrollment Team to ensure consistent flow for the Enrollment processes.
• Manage Academy experience from the time of enrollment through job placement including cohort onboarding & orientation, tracking learner progress, managing rewards & recognition presentations and coordinating experience surveys.
• Coordinate with instructors on learner status to ensure proper pacing and disciplinary measures as needed.
• Notify peer teams and leadership of learner drops and facilitate removing them from systems.
• Collect learner feedback from each cohort, collate results, and report to key leadership for curriculum and process improvement.
• Assist in developing an Individual Learner Summary for each learner which is presented to them when they leave Academy or join a new employer.
• Contribute to Post-Academy Engagement activities with Career Service, Talent and Sales teams for bench candidates.
• Maintain and structure alumni relations to continue to develop and drive brand awareness.
• Tracking learner data and outcomes, including reporting for the Council on Integrity in Results Reporting (CIRR).
• Ensure compliance with regulatory guidelines and contribute to annual license renewal needs.
• Develop and manage events to match learners with potential employers with the Career Services team.
• Create, manage, and execute SOPs for tasks associated with Academy cohorts and Post-Academy Engagement.
• Academy and Bench reporting and management through R/A/G reporting.
• Managing budgets including materials, events, and various invoicing.

What we look for:

• Possess an undergraduate degree in business or another related industry.
• Have strong organizational & project management skills.
• Have personnel management and team building skills.
• Display emotional intelligence.
• Have strong communication & Interpersonal skills.
• Have previous budgeting & excel experience.
• Are detail oriented.
• Prior experience with Salesforce & PowerPoint.

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley's headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

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