IT Operational Leader (D365)

Are you looking for a role which will contribute to global change?

Can you use your knowledge and skills in D365 to embed service excellence?

Are you passionate about using your leadership skills to coach and mentor a successful Team to deliver to our colleagues and customers?

The University of Leeds is one of the top 100 universities in the world and University of the Year 2017, as named by The Times and The Sunday Times Good University Guide. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

As we embark on an ambitious Digital Transformation, we are investing in our IT service which is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues.

You will be primarily responsible for operational leadership of the Dynamics 365 team within IT. You will have responsibility for day to day leadership of colleagues through effective support, mentoring, coaching and management of workloads. You will act as a point of escalation, and as well as being experienced in Dynamics 365 you will be able to guide, support colleagues in your team to ensure optimal resource allocation and prioritisation. You will have a genuine passion for leadership, utilising your excellent communication and interpersonal skills, to lead and develop your team to create a supportive team culture with a commitment to customer service excellence and continuous improvement at its core.

You will utilise skills, knowledge and experience gained through working in Dynamics365 to design, develop and maintain a range of services. You will work effectively, aligned to the development lifecycle ensuring effective communication and consultation with stakeholders and customers in designing and implementing fit for purpose solutions.

To explore the post further or for any queries you may have, please contact:

Catharine Morgan, Application Development and Test Manager

Email: C.M.Morgan@leeds.ac.uk

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.