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Medical Laboratory Client Escalation team ,Louisville KY

Louisville, KY
Closing date
Jan 16, 2022

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Pharmaceutical, Laboratory
Organization Type
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Job Description
Key Qualifications

Friendly, welcoming approach to helping people, you have a natural ability to make people smile :)

Excellent problem-solving skills, with or without a defined process in place.

Great on the phone!

3+ years' experience in a customer-facing role in the laboratory field MLT MT required, including broad clinical knowledge and an understanding of medical diagnostic testing.

Excellent computer & internet skills and ability to resolve complex software issues.

Organized, timely follow-up on customer requests, you work well with all ZRL Specialists (our team) to meet our commitments.

ZNLabs, now known as Zoetis Reference Labs (ZRL) is a part of Zoetis, which is a global leader in Animal Healthcare.

Description of Duties and Responsibilities

Medical Laboratory client escalation team members are the secondary support people for our customers (veterinarians and veterinary staff). In this role, your responsibilities include:

Provides secondary telephone escalation and online support for all ZRL customers.

Helps new customers get started with ZRL, including creating user profiles in ZRL software systems.

Helps existing customers with service, clinical, technical questions.

Works closely with laboratory staff to resolve technical & clinical issues, including additions, changes and updates to lab requests.

Takes on additional projects and responsibilities based on interests and opportunities within ZRL (in other words, you like a challenge!)

Other Knowledge & Qualifications

Strong interpersonal, written and oral communication skills.

Robust organizational and time management skills.

Flexible schedule and ability to respond to the demands of a national 7-day-a-week startup required. Required availability includes nights up to 9PM EST and weekends.

MLT or MT degree required.

About Zoetis Reference Laboratories

Zoetis Reference Laboratories is a new national veterinary clinical diagnostic laboratory network. We are focused on revolutionizing the reference laboratory space for companion animals. We are a team of friendly, motivated and highly collaborative business and veterinary professionals looking for top tier professionals to join our growing team. We are part of Zoetis, a Fortune 500 company focused on animal health.

Competitive compensation and a great healthcare plan

Location Tampa, FL

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