Senior Education Support Administrator

University of Birmingham
United Kingdom
£24,291 to £30,207
Closing date
May 22, 2022

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Position Details x Multiple Posts across the University within Education Support

The posts we currently have available sit within the College of Arts & Law, the College of Social Sciences and the College of Engineering and Physical Sciences.

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £24,291 to £26,094. With potential progression once in post to £30,207 a year

Band 500


Fixed term Positions for until September 2023

Closing Date: 29th May 2022

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.  We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.  With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.  We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working.  In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.  On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Job Summary

We have a number of exciting opportunities for experienced administrators to join our diverse and vibrant Education support teams supporting students and staff across the University. We are passionate about providing service excellence and these roles will offer you the scope to contribute by proactively identifying ways of enhancing the student experience, providing expert guidance and advice and supporting the successful delivery of academic programmes.

The wider Education Support Teams work flexibly to support one another and ensure consistent support for education delivery across the University. We are happy to discuss all forms of flexible working and the University is currently rolling out hybrid working.

You will join a professional services team which is passionate about providing excellent administration support for students and staff.

Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students.

You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

Main Duties
  • Act as primary contact for academic staff involved in the Schools' /Programmes' learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
  • Deal with higher profile contacts on own initiative.
  • Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.
  • Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.
  • Make a substantial contribution to the management, development and implementation of operational processes.
  • Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
  • Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
  • Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
  • Responsible for the regular review and update of key documentation.
  • Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
  • Providing a professional secretarial service to relevant committees and meeting.
  • Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
  • Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
  • Manage all data in accordance with University policy and Data Protection Regulations.

Other Duties
  • The post-holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.
  • If in a supervisory role, you will line manage all staff and take responsibility for co-ordinating and prioritising the work of others, normally as the head of a small team or sub-unit of a team. If not in a supervisory role you will still be expected to act as a role model and coach members of the team.

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence:
  • Substantial professional experience in a variety of similar roles; and
  • GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications) and
  • A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

You will be:
  • Comfortable in a role where you take significant responsibility and where you are expected to proactively propose new ways of working.
  • Comfortable working on your own initiative to complete tasks and projects without close supervision.
  • Able to become authoritative quickly on complex systems and be able to advise colleagues on these.
  • Able to set the standard for other colleagues, acting as a role model and coaching staff as appropriate.
  • You will be able to communicate and delegate effectively as required.
  • Well organised with the ability to prioritise work (your own and the work of others) proactively, independently and as part of a team.

In addition to the above, you should be able to demonstrate and/or evidence the following:
  • The ability to work to tight deadlines in a collaborative team environment.
  • The ability to supervise and support the work of other team members.
  • A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
  • The ability to interact with individuals at all levels of internal and external organisations.
  • Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.
  • Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role
  • The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
  • An understanding of the importance of equality and diversity in the workplace
  • Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Thanks for reading our job advert. We've tried to bring to life what it's like working as part of Education Support but we do find it tough to distil into a single page.

We also recognise that sometimes people can be put off applying for a job unless they think they match every requirement.

Don't let that hold you back. If you are excited about the role and think you can do what we have described but aren't sure if you are quite who we're looking for... give it a try or contact us with any questions. Nothing ventured nothing gained!

We offer variety, collaboration, networking, development and an opportunity to be part of a committed group of colleagues. We value our people and we encourage learning and seeking opportunities for enhancement.

We are committed to equality, diversity and inclusion; and are committed to improving equality of opportunity, valuing diversity and striving for an inclusive culture.

Informal enquiries can be directed to Hollie Moore

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

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