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Associate Customer Support Scientist

Employer
Azenta Life Sciences
Location
South Plainfield, NJ
Closing date
Jun 29, 2022

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Sector
Science, Pharmaceutical, Support Roles
Organization Type
Corporate
Job Description
We are seeking an Associate Customer Support Scientist to join our Technical Support team. This position is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction with Azenta Life Sciences.

Title: Associate Customer Support Scientist

Location: South Plainfield, New Jersey, United States

Remote, United States

Shift: Mon-Fri 12pm-830pm

Responsibilities:
  • Review and report customer DNA sequencing data
  • Monitor Quality of DNA sequencing data
  • Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
  • Run reports for "watch list" customers and perform proactive follow-ups
  • Follow up with customers who did not receive good results and provide technical troubleshooting
  • Perform new customer follow up and "repeats works" analysis
  • Assist with creating and completing internal projects to make the Technical Support team more efficient
  • Mentor new members to the Technical Support team

Qualifications:
  • BS Degree in Biological Sciences required or related field required
  • Excellent interpersonal skills; both verbal and written are essential
  • Closely follow Standard Operating Protocol (SOP)

EOE M/F/Disabled/Vet

At Azenta, we are part of the science behind the COVID vaccine and we are committed to the health and safety of our employees, customers and the communities where we live and work. To protect our coworkers, clients, families and friends, we have implemented a policy where all of our US employees must be fully vaccinated (which includes taking the booster) or have requested and received an approved medical/religious accommodation prior to their first day of work.

Company DescriptionAzenta is a global leader in the life sciences space with headquarters in Chelmsford, MA, and offices and operations worldwide. We are a market leader in automated biosample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

At Azenta, new ideas, new technologies and new ways of thinking are driving our purpose; to advance science and technology to enable a healthier and more connected world for everyone, everywhere. We believe each employee brings diverse perspectives, unique value and untapped potential that can be developed to mutually enrich the individual and the organization alike.

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