Field Applications Scientist II, qPCR - Louisiana

Job Title: Field Applications Scientist II, qPCR

Requisition ID: 193211BR

Territory will cover Louisiana and surrounding areas

About Thermo Fisher Scientific!

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .

How you will make an impact!

As a Field Applications Scientist, you will utilize your scientific expertise to provide applications support and training to customers on Thermo Fisher Scientific's sample preparation products and applications, reagents, and instruments through a variety of interfaces including in-person, phone and email communications. Partners with sales reps in the field to deliver pre- and post-sales related customer support activities and solve customer escalations effectively. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.

What you will do:

Pre-Sales Support

• Performs product demonstrations at customer or company sites
• Prepares and presents seminars to wide array of audiences
• Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.

Post-Sales Support

• Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
• Provides troubleshooting support to customers in the field or by phone/email.
• Resolves and/or escalates customer issues & complaints.

Other Roles & Responsibilities

• Acquire and maintain theoretical and practical knowledge of real-time PCR and digital PCR applications/workflows.
• Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners.
• May be required to perform other related duties as required and/or assigned.

How will you get here?

EDUCATION

Requires a BA or BS in Biology, MicroBiology, BioChemistry or related scientific field. Masters or PhD strongly preferred.

REQUIRED EXPERIENCE

• Requires a minimum of 3+ years of laboratory or related work experience.
• Experience in presenting technical materials in written and verbal form is critical.

PREFERRED EXPERIENCE

• Significant experience in a marketing role/product management, life sciences preferred
• Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred.
• Hands-on experience of real-time PCR on market-leading platforms is essential. 1+ year of working with Life Technologies/Applied Biosystems real-time PCR instruments.

Knowledge, Skills, Abilities

• Is able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Capable of working independently. Is self-motivated and proactive.
• Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
• Is customer-centric and keenly aware of markets, trends and competitors
• Ability to work remotely from home office.
• Travel may range from 50% to 75%.
• Responsible to effectively manage schedule and negotiate scheduling conflicts
• Valid Drivers license is required.
• Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.
• Demonstrations may require moving equipment and manual dexterity and ability to lift up to 50 pounds

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.