Senior Endpoint Systems Engineer

University of Leeds
Leeds, United Kingdom
£34,304 to £40,927 p.a.
Closing date
Jul 2, 2022

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Science, Computer Science and IT, Computer Science, Chemistry, Chemical Engineering
Full Time
Organization Type
University and College
Jobseeker Type
Academic (e.g. 'Lecturer')
Are you looking for an opportunity to play a key role in the technology team responsible for designing, implementing, and transforming end user infrastructure services for a leading UK university?

Do you enjoy working through complex IT solutions?

Are you passionate about IT and customer service?

Do you have substantial experience of introducing new technologies, developing operational processes, and providing expert advice and guidance?

As part of the Endpoint Device Management team you will play a lead role overseeing developments in the Workplace Operations function, delivering new solutions that will modernise our end user environments, and migrating users and devices to new platforms and systems the support our business IT strategy. This is a hands-on technical role, with a key focus on maintaining and implementing modern device management technologies, enabling IT support teams, end user training and support. You will provide subject matter expertise in areas focussed on endpoint devices such as Microsoft Endpoint Configuration Manager, Intune, Azure Virtual Desktop and Jamf Pro. You will also be responsible for designing and implementing endpoint governance and security controls.

You will work collaboratively with IT Operational Leads to review and continually improve ways of working in order to deliver an effective, efficient and future proofed IT service. You will work with a diverse range of customers, technologies and devices across the University, responding to incidents and service requests; acting as a source of operational expertise for colleagues, an escalation point for complex issues and customer liaison where appropriate. With a professional approach and excellent customer service and communication skills you will play a key role in refreshing our services.

Working with colleagues across IT, you will make a critical contribution to the delivery of projects, services or initiatives which will require you to support, mentoring and coach your colleagues to ensure delivery.

You will use your breadth of experience to lead on continual service improvement work, creating of new or improving existing, processes and standards by which the Field Support team operates. Your experience will be supported by strong technical knowledge of operating systems, device administration, data management, software and security which you will use to tackle our more challenging incidents and requests.

You will act as a point of escalation for the most complex or novel problems, working closely with colleagues and the Business Relationship Management function in order to ensure that requirements of the organisation are identified and addressed. You will have excellent communication and interpersonal skills, along with the ability to lead in line with the University's Leadership Excellence Behaviours framework.

To explore the post further or for any queries you may have, please contact:

Doug Frame, Client Manager

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