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Field Application Scientist, West

Employer
Unchained Labs
Location
Pleasanton, CA
Closing date
Aug 9, 2022

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Sector
Science
Organization Type
Corporate
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The Top Line

Here's the deal. We're all about helping biologics researchers break free from tools that just don't cut it. Unleashing problem tackling products that make a huge difference in the real science they do every day. That's our mantra, our promise and we own it. We live by an unconventional strategy for a start-up: we're buying commercial businesses and developed technologies, adding our magic touch to turn them into breakthrough products, investing massively in customer-facing teams and then selling those products like gangbusters.

The Job

Unchained labs is building the next cool life sciences tools company, and the analytical instruments fit directly into that mission. We need a high octane Field Applications Scientist to support its current and future products. Our analytical products enable dramatic gains in R&D productivity and innovation in drug development organizations by enabling our customers to do more with less and get the answer faster. We need people to roll up their sleeves, sweat, think outside the box, collaborate with our customers and create something special with us.

Responsibilities
  • Support the UNchained Labs Analytical tools
  • Conduct pre-sales technical presentations and seminars
  • Plan and execute demonstrations of Unchained Labs analytical instruments
  • Maintain an expert-level knowledge of the Unchained Labs product line
  • Pro-actively provide post-sales account development support
  • Install, QC instruments, and train new customers
  • Provide front-line technical support and work with internal escalation teams as needed
  • Keep CRM system up to date with customer notes and issues
  • Maintain positive customer relations

Qualifications
  • MS degree in Biochemistry or a related scientific field, PhD preferred
  • 2+ years in customer support, FAS, or related biotech industry roles
  • Demonstrated experience designing biological assays and solving complex scientific problems
  • Experience working with protein stability applications (ex. UV-Vis, DSC, DLS, SLS, ITC, DSF, etc.)
  • Experience teaching or training
  • Able to lift 40 pounds
  • Ability to travel up to 50% overnight when required
  • Location: Western US region
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