Researcher Engagement Manager

Job Title: Researcher Engagement Manager

Location: Shanghai/Beijing, China

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role:

The Researcher Engagement Manager, China, is responsible for ensuring that our core researcher groups have the best experience when interacting with our journals. Reporting to the Senior Researcher Engagement Manager and working closely with the Editor/Reviewer Marketing Managers (and the wider Journal Development teams), the holder of this role will be responsible for supporting the management and development of editor and/or reviewer onboarding journeys and lifecycles, and identifying opportunities to optimize engagement strategies - including training, rewards, and overall satisfaction with the role - for both researcher groups.

The holder of this position will also manage relationships with a group of Senior Editors from a portfolio of journals, and be the main point of contact for journal development conversations. A pivotal role within the Journal Development team, the holder of this role will be an expert on all things editor and/or reviewer, and help shape and deliver an effective engagement and communications strategy for our researchers.

In addition, the Researcher Engagement Manager will take on local responsibilities for how we engage with our editor community. Working closely with the Marketing Manager, they will have responsibility for improving the overall experience of our Chinese editors through local engagement activities and knowledge sharing.

How you will make an impact:

Researcher engagement:

• Responsible for understanding editor and/or reviewer lifecycles and developing strategies for engaging with both researcher groups at all relevant points to enhance experience, performance, and conversion to authors (including all standard messaging used through editorial processes)

• Develop training and recognition programmes for editors and/or reviewers in close collaboration with other Researcher Engagement Managers and Editor/Reviewer Marketing Managers (providing recommendations for how we adapt for the China market)
• Support on the maintenance, development, expansion and success of the Hindawi Editor Community, ensuring editor signups, engagement, relevant content and reporting on performance
• Where relevant, collaborate with the Brand Marketing team and Open Science team on activity related to the wider community and in utilizing company-wide materials for researcher-focussed activity
• Produce consistent and useful measuring and reporting of all editor and/or reviewer engagement activity (working closely with the Data & Operations team) to ensure understanding of performance against set KPIs

Local engagement in China:

• Develop strategies to engage Chinese editors through local channels including WeChat, WeChat groups and Zhihu
• Work with other Researcher Engagement Managers and Editor/Reviewer Marketing Managers on recruitment projects to increase editor representation at key institutions to grow our reputation locally and to improve the diversity of our journal boards
• Organize and coordinate seminars, webinars and interviews in China collaborating with our local community of editors, authors, reviewers and partners to address local and international community issues

• Create content for a China audience based on our content strategy for China
• Work with the China Marketing Managers to develop a Bilingual onboarding guide for academic editors that is updated regularly with information on our submission and editorial processes
• Lead on other China-based engagement projects to support our general journal development targets

Editor communication:

• Responsible for managing journal-level communications and relationships with Editorial Boards of a set journal portfolio, including acting as main point of contact for all Senior Editors (e.g. Chief Editors, Section Editors, etc.) with regard to journal development and policies
• Where relevant, define and implement journal development initiatives for a set journal portfolio including, but not limited to, commissioning content, refining aims and scopes, refreshing Editorial Boards and facilitating Senior Editor engagement

What we look for:

• Either be, or be excited about becoming, an expert on the needs of researchers
• Have a strong work ethic with the ability to handle multiple priorities and respond quickly to changing requirements
• Always keeps key objectives and targets in mind when carrying out all plans and activities.
• Experience in research and/or scholarly publishing, along with an understanding of Open Science and the wider publishing and research landscape, is highly desirable
• High performing self-starter that responds well to autonomy and a varied workload, and is excited about playing a pivotal role in engaging our editors and reviewers - helping Hindawi lead the way in data-led, tech-first scholarly communication that puts the researcher at the heart of the process.

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