Skip to main content

This job has expired

Editorial Client Manager

Employer
Wiley
Location
Cary, NC, USA
Salary
Competitive Salary
Closing date
Oct 18, 2022

View more

Sector
STEM Publishing
Organization Type
Corporate

Job Details

Location: Cary, NC (or Remote US) Company: J&J Editorial, a Wiley brand

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

J&J Editorial is a growing organization that supports the editorial management of a variety of scholarly publications, primarily academic journals. J&J's employees are experts in helping editorial offices set priorities and create the workflow necessary for submission growth and timely publication.

About the Role:

The Editorial Client Manager leads a team of Editorial Assistants, Managing Editors, and Senior Managing Editors who provide peer review and editorial office services to at least one client. The Client Manager oversees staff training and development to ensure the highest quality services are consistently provided to clients based on their particular needs.

How you will make an impact:
  • Lead, mentor, and develop staff with a passion for providing peer review and editorial office management services to clients.
  • Act as a self-sufficient employee with an extensive understanding of peer review system capabilities, industry standards, and strong relationship-building skills with project stakeholders.
  • Serve as the primary point of contact for client queries about day-to-day management of editorial services.
  • Ultimately responsible for the day-to-day completion of tasks assigned by client and overall client satisfaction for each journal/project managed as part of their team.
  • Monitor distribution of staff work/time in their client group(s) and identify staffing needs to take to leaders within the Editorial Division.
  • Lead and develop teams who are prepared and trained to provide best practice-based service to clients. Ensure that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices.
  • Collect and record institutional knowledge about each client to share with team as relevant.
  • Improve internal processes, protocols, and best practices for their respective client group.
  • Identify and address any problems with tasks and/or employees to ensure client satisfaction.
  • Show engagement and leadership with the company culture.
  • Continue to learn about and utilize industry-level publishing concepts, bringing new information and ideas to the team and client for discussion.
  • Travel as needed to client meetings and industry conferences.

What we are looking for:
  • A Bachelor's degree
  • Minimum of 2 years of experience in a publishing related role.
  • Preferred experience with at least one major peer review system.
  • Minimum of 1 year of intensive team collaboration that shows potential for growth in employee management skills, or prior employee management experience. Prior employee management experience a plus.
  • Proficiency in at least one major online peer review system (eg, ScholarOne, Editorial Manager, eJP); experience with more than one preferable.
  • Experience directly managing client projects.
  • Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.
  • Ability to prioritize and manage multiple tasks within a time-driven, deadline-based environment.

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley's headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

#LI-AZ1

#LI-Remote

Company

Wiley's mission has always focused on helping our customers succeed, wherever they are in their education and professional careers.

We are bridging the higher education gap by delivering content solutions in new and innovative ways to enrich the learning experience. We are a proven leader in strategic higher education consulting and partnering with educators and institutions globally to achieve success, and our print and digital solutions enable students and instructors worldwide. We encourage learning to be a continuous, lifelong experience – an integral, essential part of every stage of building a career.

We are closing the talent deficit by supporting employers, helping them find and retain top talent, assess their employees’ skill sets, and implement training in order to transform company cultures. For decades we’ve helped people learn; today we’re showing them new ways to achieve, get certified and advance their careers.

We are strengthening the research community by partnering with learned societies and supporting researchers to communicate discoveries that make a difference. We collaborate with authors, societies, libraries, and other members of the research community to generate, communicate, and enable access to the scientific and scholarly insights that are helping to solve some of the world’s biggest challenges.

Our commitment to partnership helps us advance innovation and connect researchers, learners, and professionals with the content, platforms, and tools they need to be successful.

To view some of our brands and imprints, click here.

Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert