Future Student Experience Officer

(HEO5) $74,289 to $82,603 per annum plus an employer contribution of up to 17% superannuation may apply

Continuing, full-time opportunity available immediately.

An exciting opportunity to apply your skills across an interesting and diverse range of duties in this customer-focused role.

The Future Student Experience Officer will undertake conversion activities, provide creative marketing expertise, develop copy for communications campaigns and maintain effective customer data management to help achieve the University's revenue objectives. This diverse customer-focused position, with guidance from the Customer Experience Manager and Future Student Conversion Coordinator, will also oversee the duties of the international student ambassador team and deliver minor recruitment-driven projects.

To be successful you will need:

• Demonstrated experience in recruitment or customer service activities, preferably in a higher education environment.
• Demonstrated experience communicating, both verbally and in writing, in a succinct, professional and responsive manner.
• Proven ability to work effectively in a team environment, handling a diverse range of enquiries and projects.
• Experience working with dynamic audience-appropriate copy for web and electronic communication with excellent attention to detail.
• Experience organising and undertaking multiple tasks with competing deadlines and in applying effective problem-solving skills to standard issues.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. Flexible working arrangements are on offer for all roles at the University.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Your division's broader role

The Division of External Engagement Division supports the growth and success of the University through the development of partnerships and delivery of engagement programs that enhance reputation, grow revenue, and create positive, lasting change in the communities where the University engages. A hub of connectivity for transformative collaboration, the Division is the custodian of brand, reputation and relationships and champions of the University's ability and potential to achieve impact and influence across research, education and engagement. The Division comprises Marketing, Advancement, Media & Corporate Relations, Future Students, Global Engagement and Children's University. The Division oversees strategy and delivery of the University's key services in domestic and international student recruitment, admissions, global engagement, alumni relations and philanthropy, media and corporate communications and industry and government partnerships and volunteers, among many others.

Learn more at: https://www.adelaide.edu.au/external-engagement/

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the 'Apply Now' button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 10 October 2022.

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

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