IT Service Management Specialist

Employer
Henkel
Location
Cairo, Egypt
Salary
Competitive
Closing date
Dec 4, 2022

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Sector
Science, Computer Science and IT, Information Science and Technology
Contract Type
Employee
Hours
Full Time
Organization Type
Corporate
Jobseeker Type
Professional

Job Details

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE
  • Handle all the Service and Product Reporting for Data & Analytics product
  • Monitor the service quality of external providers and internal DevOps teams
  • Consult product teams with introduction and improvement of ticket and DevOps KPIs as well as compliance topics
  • Contribute to the extension and dxD team wide roll-out of product reporting.
  • Prepare and present ad-hoc analysis with focus on product quality
  • Conduct compliance reviews for internal and external managed products (documentation checks and review of compliance SLAs / KPIs)
  • Track breached SLAs /KPIs as well as corrective and mitigation measures

YOUR SKILLS
  • Bachelor's degree in Computer Science, Computer Engineering, or Business Informatics
  • Minimum of 2 years of relevant work experience
  • Hands-on experience with IT Service Management or DevOps tools
  • Fluent English speaker
  • Proficient user of MS Office applications (Word, Excel, and PowerPoint) and Power BI
  • Agile or ITIL certificates is a Plus
Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, and mindsets.

JOB ID: 22038082 Contract & Job type: Full Time, Regular Contact information for application-related questions: recruitmenteg@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.

Company

About Henkel

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

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