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Digital ITSM Process Expert (Change Management)

Employer
Henkel
Location
Cairo, Egypt
Salary
Competitive
Closing date
Feb 19, 2024

View more

Sector
Science, Computer Science and IT, Information Science and Technology
Contract Type
Employee
Hours
Full Time
Organization Type
Corporate
Jobseeker Type
Professional

Job Details

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company's potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE
  • Support and improve the current ITSM processes in addition to being involved in ticket resolutions on ServiceNow.
  • Act as point of Contact (POC) for ITSM processes across the organization and as back up and extended workbench to the Corporate team.
  • Work closely with the ITSM Process Manager & Create/Modify documentation, work on process execution, audit readiness, and continuously work on improving the processes.
  • Develop automated test cases using the tool's Automated Test Framework.
  • Responsible for designing, building, and sharing the ITSM process reports in Power BI.

YOUR SKILLS
  • Bachelor in Engineering, Computer Science, Information Technology or any relevant field.
  • 1 to 2 years of overall work experience any relevant field.
  • Fluent English speaker with excellent communication skills and teamwork abilities
  • Mandatory knowledge in Service Now Tool Knowledge (Change Management), ITIL Foundations.
  • Preferrable knowledge in PowerBi, Scrum and Devops.
  • Proficient user of MS Office applications
Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, and mindsets.

JOB ID: req55093 Contract & Job type: Full Time, Regular Contact information for application-related questions: recruitmenteg@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.

Company

About Henkel

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

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