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Global Launch Education Product Manager - Austin, TX

Abbott Laboratories
Bee Cave, TX
Closing date
May 16, 2024

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works onsite out of our Austin, TX location in the CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You'll Work On

The Abbott Global Launch Education Product Manager will be responsible for developing training content and programs related to new groundbreaking CRM products/therapies that will be utilized by all healthcare professionals (HCPs) and Abbott Field team audiences.

Using agility, creativity, and strong project management skills the incumbent will be responsible to partner with R&D, Marketing, and Clinical teams to identify new procedural techniques and product/therapy needs by trainee, to design global training solutions to meet these needs, and to develop preliminary training content for Abbott's most novel product and therapies.

Leveraging a passion for innovation and training, the individual will establish what Abbott needs to do during in the early development stages to determine how the training for the new products/therapies will look when deployed. This role is global facing and requires the ability to understand the nuances of procedural techniques globally to be able to proactively develop the relevant training content to help foster a single curriculum and a consistent training experience for all trainees.

This role is highly visible and will interact with HCPs and Abbott leaders on a regular basis. Having a highly developed professional relationship skill is a must for this position. The incumbent is expected to drive continual process improvement for the team, to seek out new methods and technologies to elevate trainees' learning experience, and to contribute innovative ideas for education and marketing initiatives. The ability to manage multiple projects concurrently is critical to success in this exciting position.

Job Responsibilities:
  • Partner with R&D and Upstream Marketing, as early as possible in the product development life cycle, to identify procedural and product/therapy trainee needs by participating on the core team
  • Participate in pre-clinical/clinical activities and directly engage with HCPs to get their procedure/product/therapy feedback first-hand focusing on the user experience (future trainee) perspective
  • Lead the development of comprehensive product launch training for high profile launches that can be deployed into in-person, simulated, or virtual/digital learning environments
  • Collaborate with the respective ProfEd and Field training leads/teams to get their feedback on the development of the core training content and proactively plan the hand-off to ProfEd and Field training for a seamless launch
  • Partner with Downstream Marketing to help with launch planning as a significant part of new product/therapy launches will be educational
  • Deliver new procedure/product/therapy train-the-trainer training to the Global Trainers, Education Specialists and Trainers prior to launch
  • Collaborate with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets
  • Engage with peers from Abbott divisions as guest speaker on new CRM products and share/ collect best practices
  • Lead and ensure positive customer/trainee/trainer experience and global message consistency at programs and become an expert within the designated therapy on trainee needs
  • Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible
  • Maintain training content on a continuous basis to keep content relevant and current to meet the needs of the trainee
  • Drive a culture of best practices, technologies, and tools and as appropriate apply those best practices following adult learning techniques and instructional design principles
  • Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
  • Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends

Required Qualifications:
  • BA/BS degree in biotechnology or medical related field, or a equivalent combination of education and work experience
  • 2-3+ years experience in medical device or related industry

Preferred Qualifications:
  • Cardiac Rhythm Management experience
  • Experience in cardiac pacing; field experience
  • Experience with adult education and training, with a preference towards medical sales staff, physicians, or AHPs
  • Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
  • Familiarity with cath lab and operating room procedures and protocol.
  • Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively
  • Experience creating multi-media, experiential rich content in blended learning/virtual environment
  • Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs
  • Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials
  • Ability to work in highly matrixed organization and geographically diverse business environments
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment
  • Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management
  • Ability to resolve issues and meet project deadlines
  • Strong verbal and written communication with ability to effectively communicate at multiple levels in the organization.
  • BA/BS degree and 7+ years experience in the design and delivery of training and education programs for medical device industry OR Masters degree and 5+ years experience in the design and delivery of training and education programs for medical device industry.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $83,000.00 - $166,000.00. In specific locations, the pay range may vary from the range posted.

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