Client Services Supervisor

This is a fast-paced and varied role that will combine project work with day to day operational work, alongside other Client Services Supervisors. Our aim is to provide first class customer service to support students, practitioners and other colleagues throughout the University; so a flexible approach to work is essential. This role also has an element of face to face work with students providing wellbeing advice and signposting as part of the drop in team. 

You will work closely with the Deputy Service Delivery Manager on a variety of projects, as service needs demand. You will also be expected to work closely with the other Client Services Supervisors to provide a seamless customer service provision in a high volume service, and be able to adapt to the demands of the service. 

The successful candidate will be able to demonstrate:

You will be qualified to at least A Level/HNC/NVQ3 or equivalent with proven work experience.

Please note, being able to work flexibly is a requirement as you will be part of a rota that operates from 8am –6pm across weekdays and occasional weekend/evening working is required. Our day to day work is based in a multi-disciplinary open plan office.

The salary for this post starts at £24,285 through to £28,936, with annual increments; please note that we recruit at the bottom of the scale.  Further benefits include the opportunity to join the University’s pension scheme, 20 days annual leave and access to a number of University employer discount schemes.

Enabling Services is one of the services within Student Services at the University. We provide a wide variety of support for students who have long-term health conditions, mental health problems or specific learning difficulties (e.g. dyslexia), as well as running the Wessex Needs Assessment Centre. 

Please note that Student Services use standardised job descriptions. For this post, you will be recruited against our Client Services Supervisor job description, which is attached for full details. As a result, your contract and day-to-day job title will be as per this job description.

Please be aware that we anticipate a high level of interest for this post, therefore should we reach a level of 35 applications, the vacancy will be CLOSED prior to the advertised closing date. Therefore, we encourage candidates to apply as soon as possible if the post is of interest to you. 

If you would like more information, please email Student Services at studserv@soton.ac.uk. To find out more about the work of Student Services please visit our website www.southampton.ac.uk/studentservices.

 

Application Procedure:

If you need any assistance, please call Elsa Samwell (Recruitment Team) on +44 (0)23 8059 2507. Please quote reference  on all correspondence.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.