Contract Complaint Handling Engineer - German/English - Swiss

Up to £84766 per annum + pro rata
Jul 27, 2018
Aug 26, 2018
Andrew Boroky
Jobseeker Type
Organization Type
Contract Type
Full Time

URGENT - 5 month temporary contract as Complaints Engineer for Swiss based developer/manufacturer of high tech implantable medical device product

Attention to detail - accustomed to handling complaints and resulting documentation requirements in a tightly regulated environment, preferably current experience from the Medical Devices sector. Complaints may be clinically based or related to manufacturing issues. Product experience is not essential - this is more a support role with tasks that include:

  • Performing statistical analysis of complaint rates for specific products in order to determine whether corrective actions are needed
  • Performing evaluation, investigation and risk assessment for the complaint as required
  • Ensuring compliance within appropriate time limits (recalls, customer complaints, corrective actions, etc.)
  • Ensuring that complaint documentation is complete, comprehensible and conforms with the regulation requirements

This role is urgent and with a preferred ASAP start. As such we are open to experienced QA/RA professionals, technicians, engineers with industry experience in this area, as we are to more junior candidates and apprentices who fit the above criteria. Some technical understanding of products is important as is good communication and writing skills.

A perfect opportunity to take up a short term contract before holidays at Christmas! Interviews will be arranged at short notice. Our client is located in German speaking Switzerland and with German and English both important to this role.

For more information on this vacancy, please contact the Senior Consultant Andrew Boroky on 0041 43 50 80 816, and email him your resume in WORD format to

Keywords: Returned Devices Adverse Events, Compliance, clinical, data management, post market surveillance, trending, manufacturing, R&D, Research and Development, Quality Management, complaints handling, technical, ISO 13485, FMEA, Medical devices, root cause analysis, QMS, CAPA, Austria, Nonstop Recruitment

NonStop is one of the largest and fastest growing specialised life sciences recruitment companies in Europe. We are proud members of the APSCo life sciences group who ensure we meet the highest quality standards within the recruitment industry. Our offices are located in the UK, Switzerland and the Czech Republic and we hold labour leasing licences across Europe. Please visit our website for a full list of the niche markets we cover.

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