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Manager, Women Residences & Corporate Hospitality

Employer
Global Academy Jobs
Location
Pakistan
Closing date
Jun 9, 2019

Job Details

Manager, Women Residences & Corporate Hospitality

Entity Aga Khan University

Location Karachi, Pakistan

Introduction

We are looking for an experienced Hospitality Manager to join our team!

You will report to the Director, Administrative Services.

As a Manager, Women Residences & Corporate Hospitality, you will be responsible to lead the following areas;
  • AKU Karimi, Noor and Arman Rupani Women Residences - An on campus residential facility for AKU female faculty and staff members with 150 rooms of different categories.
  • AKU off-campus female staff residences in Karachi.
  • On-call Faculty retiring rooms.
  • Corporate Hospitality Services for off shore guests and job aspirants coming to Pakistan.
  • AKU on campus flower and gift shop (if needed in future).


Responsibilities

Your responsibilities will include but not limited to;
  • Ensure compliance as well as develop a cordial and friendly environment between staff and customers in terms of implementation of relevant rules, regulations, policy and procedures of the institution.
  • To oversee and ensure highest quality of housekeeping, FLS and maintenance standards of all the areas and delivering exceptional customer services which exceeds expectations, ensuring availability of appropriate staffing and required resources on weekends and public holidays.
  • Responsible for growing accommodation bookings and optimizing occupancy including preparing future projections and monitoring and reporting on performance. Undertake regular assessment of room occupancy, liaise with departments for their room requests.
  • Oversee the guest welcome, from enquiry to checkout, to deliver exceptional customer service at all times. Conduct orientation sessions for residents and guests and complete documentation requirements.
  • Engage with off shore guests and job aspirants to give them introduction of the Aga Khan University and Karachi City. Closely coordinate with HR and Housing Department and arrange city tours to familiarize off shore job aspirants with available Schools, Colleges, shopping and Housing options.
  • Engage with expatriate staff members and help them in settling in Pakistan in coordination with HR and Housing Department.
  • Closely work with Housekeeping, Facilities Management, Finance, HR, Safety and Security, MMD, NFSD and other support services for day to day smooth functioning of all the assigned areas.
  • Responsible to plan exciting quarterly and annual recreational events and activities for the residents, arrange support of activity delivery team for successful events.
  • Manage, develop and mentor all staff member and volunteers emphasizing on delivery of excellent services. Encourage staff for training from time to time to be able to deliver and maintain quality services to customers.
  • Responsible for managing and overseeing day-to-day routine operational matters. Ensuring timely submission of expenditure reports, rent sheets, revenue reports, salary sheets of contractual staff of all the assigned areas to the concerned departments.
  • If required in future, be responsible for managing and running on campus AKU Flower and gift shop.


Requirements
  • Bachelor's or Masters' degree in related discipline.
  • Minimum six to eight years of Hospitality industry experience preferably with a large organization.
  • Approachable personality with good analytical and negotiations skills.
  • Excellent communication skills.
  • Passionate towards planning, apprehending and sharing the enthusiasm with others.
  • Excellent customer services to internal and external customers by assessing their needs, meeting quality standards and striving for client satisfaction.

Applications should be submitted latest by June 9, 2019

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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