1st Line Support - London
- Employer
- NonStop Consulting
- Location
- London
- Salary
- £25000 - £26000 per annum
- Closing date
- Jun 6, 2019
View more
- Sector
- Science, Computer Science and IT, Information Science and Technology
- Contract Type
- Employee
- Hours
- Full Time
- Organization Type
- Corporate
Job Details
We are currently hiring Level 1 Support Specialists to work within our Operations team to help support our customers with our content distribution platforms. Our platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way. In 2018 we delivered over 55,000 live sporting & entertainment events across our Video and Data products - we're proven to provide the world's most dynamic and interactive digital experiences that are shaping the future of digital streaming.
The Role Responsibilities:
* Provide fast and accurate customer service.
* Learn our platforms and advanced troubleshooting of our streaming architecture.
* Work effectively with our content delivery teams to achieve results.
* Execute our extensive anti-piracy measures.
* Document and retain ever-evolving workflows and resolutions.
Required skills and experience:
* Experience in a B2B / B2C contact centre environment.
* Strong written customer service experience.
* Experience of working with ticketing systems such as Zendesk.
* Microsoft Office inc. Outlook, & Google Docs.
Desired skills and Experience:
* Digital customer contact experience, preferably within a streaming or sports environment.
* Experience troubleshooting Android & iOS device issues.
* Tech savviness - you're up-to-date with the latest trends.
* Sports fan, with working knowledge of sports websites.
With this being a 24/7/365 operation, it's 8 x 12-hour shifts every 15 days which work out like follows:
DAY-DAY-DAY-DAY-OFF-OFF-OFF
DAY-DAY-DAY-DAY-OFF-OFF-OFF
OFF-NIGHT-NIGHT-NIGHT-NIGHT-OFF-OFF
OFF-NIGHT-NIGHT-NIGHT-NIGHT-OFF-OFF
The base salary offered is inclusive of the shift allowance.
Company
Our Consultants are trained to deliver an exceptional standard of recruitment services to clients across the life sciences, chemical, care, educations, technical, digital and finance industries.
Our clients – and bottom line profits - tell us that we do a great many things very well. Complacency, however, is the last word you would associate with us. We work incredibly hard to deliver better and better results, based on stronger and stronger service delivery. Which is why we believe the best is yet to come – for us, our clients and for the people who have what it takes to join us on the journey.
The result? We’re expanding (in the UK and across Europe and even to Boston, US) and continue to post impressive performances in all our niche sectors.
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