Service Desk Agent - IT

Service Desk Agent

Information Technology, Eastern Cape Grahamstown

R 165376

Service Desk Agent (2 posts) in the Information and Technology Services Division

Recognising that diversity is important in achieving excellence, Rhodes University especially encourages South African members of underrepresented designated groups to apply. Spouses and Partners of existing staff members are also encouraged to apply.

Please note that this appointment will be made in line with the requirements of the Employment Equity Act of RSA and the University's recruitment and selection policies and equity strategies. The initial focus will be on equity candidates.

In terms of Immigration Legislation (Act No. 13 of 2002 & Regulations), international staff members (non-SA citizens) have to comply with the provisions of the Act. This therefore means that the period of employment to non-SA citizens will be guided by the validity period of the work permit. In line with legislation governing employment of foreign nationals, employment contracts will be offered on the basis that a development plan would be implemented for the transfer of skills to a South African resident. The onus is on candidates to ensure that they are in possession of a valid work permit before the commencement of employment at the University, failing which the employment with Rhodes University will be terminated.

Purpose:

The Service Desk provides excellent customer service to all staff and students for the resolution of their computing needs and problems.

This is accomplished by the Service Desk Agent ensuring that all incoming calls are answered promptly, emails to the Division are followed up on and allocated expediently and visitors are seen to in a professional manner.

Requirements:

Grade 12 plus 2 approximately years' experience where such experience includes:

• Previous experience working in an IT Help Desk environment.
• Previous administrative experience within a computerized environment.
• Previous experience in dealing with IT queries via email and the phone.
• Be computer literate and be able to demonstrate an understanding of operating systems and office software, in particular Microsoft. Must be familiar with Microsoft operating systems, Microsoft Office, internet and email.

For additional information on the requirements, please refer to the Job Profile.

It is essential that prospective candidates read the job profile of this post and ensure that all relevant documentation is submitted.

If you have any questions or experiencing challenges on the system, please contact Mr Siya Duba on 046 603 8899 or jobs-green@ru.ac.za

Selection Process (provisional dates, subject to change):

Short-listing : TBC

Assessments : TBC

Interviews : TBC

The selection process that will be followed for this post includes Shortlisting, Assessments and Interviews. These dates will be confirmed later on in the process. The Full Minimum Requirements against which candidates are to be measured are outlined in the requirements document.

Employment checks will be conducted.

Remuneration (Grade 7):

Total annual package (basic): R165 376

Total annual package (Total Cost to Company): R234 564

Please note that this appointment will be made in line with the requirements of the Employment Equity Act of RSA and the University's recruitment and selection policies and equity strategies. The initial focus will be on equity candidates.

All applications will be treated in strict confidence. This position is advertised as a permanent post, but the University may opt to appoint on a fixed-term contract of not less than three-years. The University reserves the right not to proceed with the filling of the post. An application in itself does not entitle the applicant to an interview. Please apply online by accessing the Rhodes University Website.

If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.

Closing Date: 8 July 2019

Ref: RU000275/RN

Vacancy Type: Permanent