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Application Support Analyst - Professional Services

Employer
Global Academy Jobs
Location
United Kingdom
Salary
£33,199 - £39,609
Closing date
Sep 1, 2019

Job Details

Are you interested in utilising your experience in supporting a range of applications in a complex information systems environment?

Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems?

Your role will be focused on providing support for a diverse range of existing services and applications, including responsibilities for effective incident, problem and request management. Your excellent communication skills will be utilised when working with a wide range of IT colleagues and users. You will be part of a team delivering support for services that underpin a range of business critical activities. Initially this will focus on a number of Student information systems and services. You will contribute to the development of new and existing key core services used by a range of business stakeholders, working closely with business change and IT change professionals to ensure systems support is fit for purpose and meets strategic and user requirements.

You will utilise skills, knowledge and experience gained through working in an Application Support role to provide high quality proactive and reactive application support. You will work effectively, aligned to the software application support lifecycle ensuring effective communication and consultation with stakeholders and customers in delivering and maintaining provision of fit for purpose solutions.

Working in a complex environment, your work as an Application Support Analyst will involve ensuring user documentation developed and maintained in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance. As an experienced member of the team you will be responsible for supporting, training, coaching and mentoring trainee developers.

To explore the post further or for any queries you may have, please contact:

Nick Rhodes, IT Operational Leader (Application Support)

Tel: +44 (0)113 343 9079, Email: N.G.Rhodes@leeds.ac.uk

Company

Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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