Change Analyst for a young energy company in London

My client is a young vibrant energy company looking to hire a Change Analyst to coordinate and bring together the identification, specification and prioritisation of change requirements across people, process and systems!

This role reports to the Head of Operations and focuses on supporting the delivery of the business operating plan.

You will:

• Strategically work with the business to coordinate end-user testing and assurance of change deliverables.
• Keep your finger on the pulse by actively monitoring industry change and updating internal processes and systems to ensure compliance.
• Support internal policy reviews to ensure the company remains compliant with industry change.
• Proactively identifying and document business change requirements.
• Implement change requests and effectively project managing change items from inception to post implementation.
• Liaise across the business departments including company Directors, Customer Service, Operations and Payment teams to identify and deliver continuous improvement.
• Manage multiple ongoing projects with detailed delivery planning and road maps.
• Deliver change updates to all levels of the business on future and ongoing change requirements.

You love the energy industry!

• 2+ years experience in the UK energy industry working in a test/change/analyst role or similar.
• Clear understanding of the UK energy industry regulation and Supplier Licence Conditions and have experience monitoring industry change and updating internal processes and systems to ensure compliance.
• Experience in project management, test management, system release cycle and defect resolution.
• You possess strong written, verbal, presentation and facilitator skills.
• Working to tight deadlines and under pressure doesn't faze you.
• Stakeholder management skills that allow you to facilitate change delivery in a busy working environment with competing day-to-day priorities.
• Customer focused and have an understanding of developing and improving the customer journey and customer lifecycle to maintain and improve customer satisfaction.

Would be nice to have:

• A project management or testing related qualification.
• Knowledge of OFGEMs switching programme and you understand smart metering.

To apply please send a Word doc with no graphics or pictures or contact Heather Murray via our UK number found on our website by searching NonStop Technical and quoting my extension 5112.

If you do not hear from me you might not have the exact skills required for the position, however, I will make sure to keep your profile for any other possible opportunities.