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Accounts Receivable Supervisor - Finance Office

Employer
Global Academy Jobs
Location
United Kingdom
Salary
£27,025 - £33,199
Closing date
Sep 12, 2019

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Job Details

Position Details

Finance Office

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,025 to £29,515, with potential progression once in post to £33,199

Grade 6

Full Time - Permanent post

Closing date: 11th September 2019

Job Summary

The post holder is responsible for the collection of monies owed to the University and the management of the accounts receivable sub-ledger and supervision of their Senior/Accounts Receivable Administrators. The post holder will liaise with debtors within their sub-team's allocation to ensure payments are collected in line with terms, and work with their supervisor as well as colleagues across the University to resolve queries and disputes that arise. The post holder will also be required to provide advice, guidance and query resolution to all service users, including liaison with internal departments, students, external suppliers, and other third party contacts.

The role requires excellent IT skills, a sound understanding of accounting concepts and strong communication skills to ensure that services can be professionally managed and good relationships are maintained.

Main Duties

Team Management
  • Lead, develop and empower team under their influence to deliver duties in a timely and accurate manner. Provide operational management with the day to day workload planning and deputise for the Accounts Receivable Manager as required.
  • Drive a positive team culture within the team, aligned to the University's and Finance Office mission, vision and values.
  • Perform Performance Reviews and regular 1-2-1's to coach and develop team members. With support from the Accounts Receivable Manager manage performance and attendance of staff in line with the University's HR policy.
  • Support team decisions and encourage new ideas from team.


Query Resolution
  • Act as a point of contact with suppliers both by telephone, email and face to face to resolve any issues around payment of invoices and be responsible for certain accounts and their conduct. This may also involve meetings to discuss issues such as account conduct and options for improvement.
  • Handle and resolve queries from both suppliers and internal departments.
  • Act as an escalation point for complex queries and disputes, ensuring they are resolved appropriately. Provide guidance to team members in more straight forward matters and take ownership of more complex ones.


Collections
  • Chase payment of invoices across all University functions pursuant to the credit control processes outlined in the departmental procedures.
  • Work with debtors and colleagues to resolve complaints, queries, and disputes in order to secure payment. Take ownership of debts and use initiative to ensure good outcomes.
  • Act as second line of escalation where more serious or complex complaints, queries, or disputes arise. Take guidance from the Accounts Receivable Supervisor to determine how best to proceed with the most difficult and complex matters.
  • Use discretion in determining the appropriate approach to take to secure payment. Adapt to different situations, taking account of our relationship with the debtor, the type of debt, and any other salient factors.
  • Identify when it is appropriate to pass an account to the University's solicitors for legal enforcement. Review potential referrals escalated by the Senior/Accounts Receivable Administrators.
  • Process adjustments on customer accounts where appropriate, including write off and scholarships, utilising discretion within the post holder's approval limit. Approve adjustments submitted by the Senior/Accounts Receivable Administrators.


Efficiency of the Accounts Payable function
  • Meet key performance indicator targets for Accounts Receivable.
  • Consider ways to make the Accounts Receivable function more efficient and assist in the development of Accounts Receivable processes.
  • Liaise with external and internal audit; in conjunction with the Accounts Receivable Manager participate in internal audit reviews and implement agreed audit recommendations within agreed timescales.


Accounts Receivable
  • Create receipts for payment received, both manually and through spreadsheet and lockbox uploads. Ensure receipts are entered accurately and allocated against invoices appropriately. Review exceptions for receipts that do not process correctly.
  • Issue receipts and process refunds as requested.
  • Manage customer master data ensuring it is up to date and accurate.


Other Duties
  • Undertake any other duties commensurate with the grading of the post.


Knowledge, Skills, Qualifications & Experience Required
  • Adaptable and quick to gain a thorough knowledge of the University's core computer systems
  • Understand financial regulations in relation to all forms of customer related activities received into the University
  • Understand the University's general accounting policies and procedures.
  • Knowledge of Microsoft Access, Excel and Word applications.
  • Be highly literate, numerate, accurate and analytical.
  • High degree of computer literacy and able to understand and learn new systems quickly.
  • Excellent communication skills, both written and verbal, tact, discretion and patience are essential.
  • Excellent interpersonal, negotiation and influencing skills. Experience of managing staff in difficult situations.
  • Excellent organisation skills and ability to work on a number of different processes at the same time.
  • Ability to prioritise own workloads and work under pressure to meet deadlines and targets.
  • Work well within a team environment, and provide support to other team members
  • Will have attained a degree or equivalent qualification, or be able to demonstrate substantial relevant experience such that the tasks detailed in the job description can be carried out effectively.
  • Significant experience of dealing with complex issues in a large customer-focused Accounts Receivable environment is an essential.


Informal enquires to Luke Darbyshire, Phone: 0121 414 5799 Email: L.Darbyshire@bham.ac.uk

We value diversity at The University of Birmingham and welcome applications from all sections of the community'

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Global Academy Jobs works with over 250 universities worldwide to promote academic mobility and international research collaboration. Global problems need international solutions. Our jobs board and emails reach the academics and researchers who can help.

"The globalisation of higher education continues apace, driving in turn the ongoing development of the global knowledge economy, striving for solutions to the world’s problems and educating a next generation of leaders and contributors."

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